Case Manager Assistant - Personal Injury Law Firm, Los Angeles, CA
This is a full-time, in-office role located in Downtown Los Angeles. The ideal candidate will be highly organized, proactive, and possess a positive, solution-seeking demeanor. The role requires a comprehensive understanding of the pre-litigation process in personal injury cases, including the ability to effectively manage case files, communicate with clients, and handle medical and billing records.
Responsibilities
Assist in managing pre-litigation personal injury cases, ensuring all necessary tasks are completed in a timely manner
Request and obtain medical and billing records for personal injury cases, ensuring all documentation is accurate and up to date
Communicate with clients regularly to provide updates on their cases, gather necessary information, and answer questions
Manage treatment schedules and coordinate with healthcare providers to ensure clients receive appropriate care
Handle and manage liens associated with cases, including negotiating or resolving them as necessary
Prepare cases for demand
Conduct intakes on potential new clients, including evaluating and documenting potential cases
Maintain and organize case files, ensuring all documents are properly accessible
Collaborate with the legal team to ensure all aspects of the case are handled efficiently
Ensure timely communication with clients, medical providers, and the legal team, providing a high level of customer service throughout the process
Requirements
Experience in Personal Injury pre-litigation, with a strong understanding of the process and relevant tasks
Proven ability to request and manage medical and billing records, treatment coordination, and handling liens
Fluency in English and Spanish, preferred
Exceptional organizational skills, with a keen attention to detail
Strong communication skills, both verbal and written
Must be able to maintain a positive approach and a high level of professionalism at all times
Ability to work independently and as part of a collaborative team
Assist as needed
Work Conditions
Full-time, in-office position in Koreatown LA
Must be proactive and able to manage multiple cases/priorities simultaneously
Fast-paced environment requiring accuracy and thorough completion of workload