Center’s Mission And Vision
Prestera Health Services is devoted to serving our communities by inspiring hope and growth to achieve wellness.
Job Summary
The Case Manager will provide support through coordinating a variety of services for consumers. Case Managers are responsible for identifying, advocating, linking, and providing crisis services.
Duties And Responsibilities
Conduct interviews with consumers and their legal guardians to collect information needed to complete a psychosocial assessment.
Work with consumers and other treatment team members following assessment and identification of needs to develop a service/treatment plan within identified time frame.
Provide supportive intervention services to consumers, assisting them with practicing skills learned in therapy and making effective use of resources.
Schedule service/treatment plan reviews at designated timeframes to review consumer progress and amend the plan as needed.
Assess and reassess consumer needs by utilizing various screening and assessment tools.
Review consumer treatment goals and collaborate with other treatment team members.
Provide targeted case management services to consumers who qualify, if in need.
Ensure that pertinent consumer information is shared with other treatment team members to promote quality care.
Engage and communicate effectively with consumers and their families/legal guardians, and all team members.
Collaborate and plan effectively to access the needed supports and services for each consumer and family served by working with agencies and organizations in a community.
Schedule appointments and assure all parties have relevant consents and information needed.
Prepare and maintain case records, letters, reports and forms, perform case follow-up and closing, and perform other administrative tasks within established guidelines/timeframes.
Work with consumers to promote a positive sense of self-worth and independence.
Organize and conduct support groups for consumers as directed.
Advocate for consumers and their families by attending MDT’s, court hearings, IEP/SAT meetings, etc.
Utilize technology provided in order to perform job efficiently and effectively.
Arrange for consumer transportation to appointments as needed.
Ensure that quality customer services are provided and documented appropriately per policy; utilize consumer satisfaction surveys with individuals in the program.
Maintain a working knowledge of Prestera policies and procedures, and other regulatory bodies governing Prestera’s service delivery, documents according to policies and protocols.
Provide crisis assessment, intervention and develop crisis safety plans as indicated.
Attend all center meetings/trainings as assigned.
Adhere to confidentiality, HIPAA, and risk management policies and procedures including but not limited to completing Incident Reports.
Participate in other functional work by participating in related projects, as applicable and directed by Center leadership.
Supervisory Responsibilities
No direct supervisory responsibilities are required.
Qualifications And Requirements
Experience or passion to work with the population served.
Possesses a valid driver's license.
Knowledge of community resources preferred.
Ability to learn, navigate, and work daily in the EHR system effectively.
Must have a high level of interpersonal skills to handle sensitive and confidential situations.
Possess strong written and verbal communication skills in conjunction with strong time management and organizational skills.
Ability to take initiative, complete tasks with workflows and be creative in day-to-day interactions.
Proficient in Microsoft Office applications, especially Microsoft Word.
Must be able to lift up to 10 lbs.
Education And Training Requirements
Bachelor’s degree in social service or related field.