Description
Veritas-HHS seeks a Case Manager to work at the Buncombe County Child Support Services of NC office located in Asheville, NC.
Job type: Full-time/In-person
Schedule: Monday through Friday, 8am to 5pm
About the Company
Veritas-HHS provides consulting and operational expertise to health and human services agencies at the state and county levels. We bring together experienced and sophisticated subject matter experts to help solve the many challenges of providing better and more efficient services in a time of rapidly evolving policies and delivery systems.
Our Company Culture is driven by our mission and core values. Placing our people at the forefront of everything we do is the backbone to our success and why people really enjoy working for Veritas-HHS. Here’s our Mission and Core Values.
Mission – Do socially useful work, have fun, and prosper.
Core Values – Integrity, innovation and creativity, quality of work, and customer service/teamwork.
Benefits we offer:
Health Insurance
Dental Insurance
Vision Insurance
401(k)
STD, LTD
Life Insurance
Employee Assistance Program
Telehealth Services
Paid Time Off
Volunteer Time Off
Rewards Program
On-Demand Pay
About this Position:
The Case Manager provides Child Support Services by managing a caseload to obtain results for customers that include but are not limited to establishing paternity and medical and child support court orders and ensuring that parents meet their financial obligations.
Primary Responsibilities
Analyze case information and take next steps pursuant to State policies and procedures
Conduct interviews/collect DNA samples/negotiate consents/refer to community services
Prepare legal documents and correspondence related to a case
Work state system prompts to keep case information current and support automated case actions
Perform annual reviews on assigned cases
Perform initial locate activities
Track own performance through special reports
Receive, evaluate, and resolve customer problems and complaints
Update state system with appropriate new information and records detail of customer contacts
Take all actions available to resolve customer concerns
Other related duties as assigned
Requirements
Associate’s degree or Paralegal Certification preferred
At least two years of experience in legal environment or government case processing; public contact experience preferred
Education can be substituted for years of experience
Demonstrated ability to communicate, participate in a team management environment and commit to team and office goals and core values
This job description is not intended to be an exhaustive list of all duties, responsibilities or qualification associated with the position. Incumbents are held accountable for all duties of the position.