Case Manager 2, Medical Day Care Services Waiver
Full‑time teleworking position with expectations to visit clients in the community setting.
Who We Are
The Coordinating Center (The Center) has over 40 years of experience supporting children, youth, adults and seniors with complex medical needs and disabilities statewide. Deeply committed to a person‑centered approach, The Center helps individuals of all ages and abilities achieve optimal quality health, affordable healthcare and meaningful community life. Over the past four decades, we have become an industry expert in the delivery of person‑centered, community‑based care coordination services and population health.
Who You Are
We look for candidates who align with our mission, vision, and values as a human services nonprofit organization. We look for collaborative and creative minds, self‑managing organizational skills, and the desire to challenge and grow professionally.
At least one year of experience in case management/coordinating services for individuals with complex medical needs and/or behavioral health needs of all ages (required).
Bachelor’s degree in human service focus (psychology, social work, public health, etc.) – strongly preferred.
Experience working with Medicaid and community resources – strongly preferred.
What You Will Do
This position provides ongoing professional case management and advocacy work on behalf of applicants/participants (clients) in the Medical Day Care Services Waiver Program. The Case Manager 2 supports the mission by providing person‑centered case management services while adhering to COMAR regulations, the Maryland Department of Health Office of Long Term Services and Supports parameters, and The Center’s policies.
As a Case Manager, You Will
Develop a Person‑Centered Plan of Service (POS) for all clients on your caseload.
Conduct care coordination through telephonic outreach and on‑site visits, including medical day care programs and client homes.
Evaluate client needs using assessments and information sources; recommend supports and services.
Maintain consistent contact with clients and their support team to monitor well‑being and identify service needs.
Collaborate with community agencies and providers to connect clients to appropriate resources.
Utilize critical thinking skills to address service issues and client crises.
Educate clients and providers on using technology to access and track services.
Identify and report suspected abuse, neglect, or exploitation with supervisor support.
Submit Reportable Events to MDH upon notification of incidents or complaints.
Educate individuals on advocacy resources and promote self‑advocacy and positive health behaviors.
Ensure compliance with all applicable COMAR regulations, contract requirements, and organizational policies.
Document coordination activity in multiple computerized systems, including LTSS.
Adhere to billing and documentation guidelines, including timely entry of case notes to meet minimum daily documentation and service hour requirements.
Recommend improvements to programs, procedures, and service delivery effectiveness.
Build and maintain relationships with long‑term care facilities, state/county agencies, and law enforcement.
Manage own schedule to ensure timely completion of responsibilities.
Attend staff meetings, in‑services, and training sessions.
Complete assigned case management tasks and resolve concerns as needed.
Triage calls and inquiries from clients, families, providers, and agencies.
Ensure compliance with all relevant federal, state, and local regulations.
Actively participate in all assigned orientation, training, and precepting exercises.
Demonstrate flexibility in responding to changing situations and reprioritizing work.
Organize job functions and work area to effectively complete assignments.
Minimize non‑productive time by engaging in activities that support future needs of The Center.
Why Join Us
The hourly rate for this position is $26.44–$27.40/hour with quarterly success payments and mileage reimbursement.
We offer a comprehensive benefits package including medical plans, FSA/HSA plans, dental, vision, matching 403b, and short‑term/long‑term disability options. We provide 11 paid holidays, a winter break, and generous PTO accrual.
We facilitate ongoing professional development, provide funds for professional development and further education, and encourage collaboration across councils and committees.
Equal Employment Opportunity
The Coordinating Center is committed to creating a workforce where all individuals are treated with respect and dignity. We are an Equal Opportunity Employer that does not discriminate on the basis of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, arrest record, gender identity, genetic information, or any other characteristic protected by applicable laws.
Reasonable Accommodation
To request a reasonable accommodation for the job application or interview process, please contact our HR team at hr@coordinatingcenter.org or 410‑987‑1048.
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