About MHA
MHA - Mental Health Association is a nonprofit organization dedicated to helping people live their best life. We provide a wide range of services across Western Massachusetts, including outpatient therapy, substance use recovery, supports for individuals with developmental disabilities or brain injuries, and residential and housing programs. MHA serves individuals impacted by mental illness, substance use, developmental disabilities, brain injuries, and homelessness. Our mission is rooted in inclusion, dignity, and empowering people to lead fulfilling, independent lives.
Position Summary
The Case Manager provides case management to homeless individuals being referred for housing placement in a variety of settings. The case manager is responsible for outreach, assessment, enrollment, and placement, in addition to creating treatment plans with the participant which will have a focus on stabilization and a goal of permanent housing. Perform responsibilities professionally, in accordance with MHA's Core Values (Respect, Integrity, and Compassion), policies, practices, program funding and applicable regulatory agency guidelines.
Pay Rate: $20 an hour
Schedule: Monday through Friday 9 am‑5 pm (40 h), some flexibility required
Key Responsibilities
Engage in activities to provide outreach, engagement, and assessment to potential program applicants; gather necessary supporting documentation, complete intake assessments and enter required data into the program database.
Support the participant across a range of services by developing and maintaining collaborations and partnerships with entities such as homeless networks, the Continuum of Care, and state and local agencies.
Implement the Individualized Action Plan and monitor progress toward its goals.
Link participants to a range of state and community-based services, including mental health, substance use, primary health care, income benefits, housing, legal assistance, education, peer support, and job training.
Develop crisis and pre‑crisis plans with the program supervisor and clinical director to provide intervention and stabilization in the event of a psychiatric crisis.
Work with the participant and their treatment team to develop a discharge plan and identify a projected disenrollment date as goals are achieved.
Requirements
Valid driver’s license, sufficient automobile insurance, good driving record, and a safe, reliable vehicle during working hours.
Bachelor’s degree in human services or a related field.
Demonstrated ability to work independently, manage time, prioritize tasks, take initiative, follow through, and collaborate as part of a team.
Good oral, written, computer, and organizational skills.
Ability to adapt to the changing needs of program participants.
Strong interpersonal skills, patience, caring, and compassion.
Bi‑Lingual (Spanish) and bi‑cultural preferred.
Six months of applicable experience providing person‑centered, trauma‑informed services to individuals experiencing homelessness, addiction, and/or psychiatric symptoms.
Benefits
Health Care Plan (Medical, Dental & Vision)
Retirement Plan (403B, IRA)
Paid Time Off (Vacation, Sick & Public Holidays)
Family Leave (Maternity, Paternity)
Long Term Disability
$20 an hour
Equal Opportunity Statement
The Mental Health Association is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.