The Case Manager plays a vital role in supporting clients throughout their treatment journey by providing comprehensive case management services. This includes assisting with discharge planning, resource linkage, documentation, and advocacy. The ideal candidate will be organized, empathetic, and equipped with the knowledge to support clients with a variety of social, financial, and behavioral needs.
Requirements
Key Responsibilities
Case Management & Client Support
Complete initial and ongoing case management assessments
Evaluate client strengths and needs across medical, psychological, social, financial, and employment domains
Assist with scheduling medical, dental, and other ancillary appointments
Provide support for clients applying for food assistance or managing FMLA/unemployment paperwork
Help clients develop life skills including budgeting, communication, critical thinking, and personal care
Assist with job searches, resume writing, and interview preparation
Help clients manage finances and bill payments while in treatment
Monitor phone calls when required and assist with employment-related needs
Discharge & Aftercare Planning
Coordinate discharge planning, including booking travel, and scheduling outpatient or counseling services
Arrange placement in halfway houses or aftercare facilities as needed
Ensure continuity of care through proper linkage to ongoing services
Community Resource Coordination
Communicate with employers, landlords, probation officers, legal representatives, and family members
Maintain awareness of and connect clients to relevant community resources such as transportation, childcare, and employment services
Documentation & Advocacy
Maintain accurate and timely documentation of client progress, services provided, and discharge planning
Uphold all policies regarding client confidentiality and documentation standards
Advocate for client needs in a respectful and non-judgmental manner
General Responsibilities
Maintain prompt and regular attendance
Work collaboratively with interdisciplinary team members
Support and uphold all organizational practices, policies, and ethical guidelines
Perform other duties as assigned by the Director of Operations
Qualifications / Required Experience
Valid State Driver's License required
Minimum of a High School Diploma; Bachelor's Degree in Human Services or related field preferred
CPR certification required (or must be obtained within 30 days of hire)
A minimum of 1 year of experience in substance abuse treatment or a related field preferred
Understanding of addiction behavior, recovery support services, and behavioral modification techniques
Essential Skills & Attributes
Strong communication skills with clients, team members, and supervisors
Ability to maintain professionalism and appropriate boundaries
Highly organized and detail-oriented
Computer literacy and ability to complete accurate documentation
Capacity to work independently and as part of a multidisciplinary team
Positive attitude and high emotional intelligence
Familiarity with Joint Commission standards is a plus
Benefits
Boca Recovery Center offers a comprehensive benefits package, including:
Health Insurance
Retirement Plans
Disability Coverage
Paid Time Off
Continuing Education & Professional Development Opportunities
Join Boca Recovery Center and make a meaningful impact through expert, compassionate care in a mission-driven environment focused on recovery and wellness.
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