Position Summary
The Case Manager plans, implements, and coordinates an array of comprehensive, individualized client services during residency and in preparation for continuing care and safe, sober housing after discharge. The Case Manager also delivers psychoeducational and motivational enhancement instruction in group and individual settings and performs administrative duties in support of the program.
Essential Duties
Perform patient screening, intake, orientation, and assessment.
Develop or refine an individualized service plan based on assessment and other collateral data; make referrals for services as identified in the plans; provide or arrange for patient transportation; and follow up on referrals during residency and for at least 30 days after discharge.
Provide individual case management sessions on a basis in conjunction with the level of care requirements and document the review in the client’s record.
Assist patients in developing motivation for recovery and engaging in recovery activities.
Assist patients in identifying and linking to appropriate resources for immediate needs and for the next levels of continuing care, safe and sober housing, and other recovery supports.
Conduct psychoeducational and motivation enhancement groups.
Attend staff meetings, case conferences, and required training to coordinate with the program team and ensure the quality of care and continuity in accordance with clinical policy.
Maintain a working relationship with agencies, community resources, and families to coordinate services for patient care; provide information on substance abuse treatment resources and services; make necessary referrals; facilitate follow‑up to ensure appropriate services have been delivered.
Other duties as assigned.
Requirements
Education
Bachelor’s Degree from an accredited institution, or an equivalent combination of education and experience, is required.
Experience
Knowledge of and experience with case management is required.
Experience with substance abuse, mental health, health, housing, and community support services is required.
Experience with developing rapport with substance‑abusing populations and referral and support systems is strongly preferred.
Experience managing patient services and computerized and manual records is strongly preferred.
Experience complying with internal, local, state, and federal requirements and regulations is strongly preferred.
Key Competencies
Detail oriented.
Able to work under pressure and meet deadlines as well as be flexible and dependable.
Strong interpersonal and analytical skills.
Exceptional customer/client service with the ability to resolve service issues.
In‑depth knowledge of Joint Commission and DHS standards.
Use logic and reasoning to identify strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
Ability to handle multiple priorities with a sense of urgency.
Work Environment
This position is an in‑person/office work environment. There will be daily face‑to‑face interaction with staff and clients. The workday will vary, but it will often include sitting at a desk, working on a computer, meeting with clients, and completing paperwork. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.