# **Job Description:****Job Title:** Case Manager I **Division:** Permanent Supportive Housing **Status:** Non-Exempt **Reports To:** Clinical Director**Purpose**As a Case Manager I at National Church Residences, you will provide compassionate, client-centered case management services to residents in our Permanent Supportive Housing program. Using a Housing First approach within an integrated primary and behavioral health team, you will help individuals and families build stability, independence, and a better quality of life.**Key Responsibilities*** Conduct bio-psychosocial assessments and assist residents in developing strengths-based mental health care plans in accordance with Ohio Mental Health and Addiction Services standards.* Monitor client progress, follow up on service needs, and assist with accessing benefits and community resources.* Maintain accurate and timely documentation of all client interactions in electronic records and service logs within 24 hours.* Facilitate weekly psychosocial and educational groups, ensuring each client receives a minimum of one monthly contact.* Transport and/or accompany clients to medical visits and other appointments as needed.* Represent client needs and advocate on their behalf in weekly Blended Management Meetings.* Perform other duties as assigned.**Standards of Performance*** Complete all required training and set annual professional development goals.* Ensure all service delivery aligns with organizational policies, regulatory requirements, and case management standards.* Efficiently manage tasks and responsibilities, including direct client services, with a minimum of 50% of hours dedicated to client care.* Maintain compliant client files and submit accurate service logs weekly.* Manage a caseload of up to 40 clients; additional caseload may apply for sites with community engagement duties.**Competencies & Skills*** Demonstrates professional boundaries and effective teamwork.* Strong verbal and written communication skills.* Basic math, analytical, and computer skills (Word, Excel, database systems).* Knowledge of low-income and homeless populations, crisis intervention techniques, and trauma-informed care.* Ability to work independently with limited supervision.* Serves as a primary liaison with vendors, suppliers, or business affiliates as needed.**Expectations*** Maintain a positive, professional demeanor and manage time effectively.* Model leadership and teamwork, collaborating on policy creation and problem-solving.* Adhere to all National Church Residences policies, the Employee Information Guide, Code of Conduct, and facility handbooks.* Respect and uphold resident rights, reporting complaints, abuse, or compliance concerns appropriately.* Complete all required annual training, including HIPAA, compliance, and workplace safety.**Qualifications*** **Education:** Bachelor’s degree in social work or a related field.* **Experience:** Minimum 1 year in human services or a related field preferred.* **Licensure:** Licensed Social Worker or Licensed Professional Clinical Counselor preferred. Valid driver’s license required.* **Skills:** Strong organizational, motivational, and emotional intelligence skills. Ability to learn new software systems quickly and manage multiple tasks concurrently.* **Supervision Received:** Employee works independently, consulting the supervisor as needed.* **Working Conditions:** Normal office environment with local travel required.**Why Join Us:**At National Church Residences, we’re committed to supporting those who support others. We offer a comprehensive benefits package that includes medical, dental, and vision insurance; generous paid time off and holidays; and a retirement plan with a 100% employer match on your pre-tax contributions up to 5%. You'll be part of a mission-driven team that values your work and invests in your future.**All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ancestry, military status, disability, genetic information and/or any other characteristics protected by applicable law.**
#J-18808-Ljbffr