Case Manager – Compass Connections
Location: San Antonio, TX
Academic Requirements
Required – Bachelor’s degree in the behavioral sciences, human services, or social services field.
Preferred – Graduate degree from an accredited program/university in a related field.
Certifications
First aid
CPR
Emergency behavior intervention
Work Experience
Required – 1-year related experience and/or training including experience working in crisis intervention.
Preferred – Experience working in child welfare, case management, and with immigrant populations is strongly encouraged.
Critical Action Items & Measurable Deliverables
Meet all federal and state regulatory guidelines and standards that are applicable to this position.
Maintain a case load in accordance with agency policies and procedures and licensing and contract standards.
Participate in workshops, seminars, education programs and other activities that promote professional growth and development.
Maintain a minimum number of weekly contacts with children and families.
Continually assess ongoing changes in behavior, circumstances or conditions that may affect child safety.
Provide feedback and support to crisis line staff to ensure an appropriate response to crisis calls, families’ needs are addressed through best possible supports, and follow ups are conducted as needed.
Engage and involve children and their sponsors in the casework process.
Document progress that children and their families/sponsors make toward risk reduction, achievement of service goals and positive case outcomes.
Compile, prepare, submit, and maintain accurate records, files, forms, statistics, and additional information in accordance with agency policies, licensing and/or contract requirements.
Participate in weekly case staffing with case managers, case aides and contracted staff in the assigned region.
Work evenings, weekends and holidays as needed or requested by position supervisor.
Implement Compass Connections safety protocols including evacuating with children and other staff in case of an emergency.
Maintain confidentiality in all areas of the service population and program operations.
Maintain Compass Connections professional and ethical standards of conduct outlined in the employee handbook, including demonstrating respect for agency staff, the service population, and community members and complying with required dress code at all times.
Other Responsibilities
Coordinate referrals, service planning and documentation of services for assigned caseload.
Act as a liaison with stakeholders, including legal providers and immigration court.
Accept crisis calls and provide support to families in crisis.
Participate in weekly face‑to‑face or phone supervision with the supervisor.
Frequently travel from one location to another within the office.
Meet all deadlines required by program supervisor and federal partners.
Foster Care Programs – Support, encourage, and recruit foster parents.
Requirements
Pass a pre‑employment drug screen and random drug screens throughout employment.
Provide proof of work eligibility status upon request.
Pass pre‑employment and biennial criminal background checks.
Demonstrate the ability to:
Respond sensitively and competently to the service population’s cultural and socio‑economic characteristics.
Work collaboratively with other staff members, service providers and professionals.
Provide crisis intervention according to training provided by Compass Connections when needed to maintain a safe environment.
Work in a fast‑paced environment and maintain emotional control and professional composure at all times.
Maintain computer literacy required to meet the responsibilities of the position.
Work effectively and without intensive supervision both independently and as a member of a multidisciplinary team.
Demonstrate a working knowledge of all Compass Connections policies and procedures.
Immunization Requirement
All employees must receive an annual Influenza vaccination or obtain an approved exemption as a medical or religious accommodation. This is a condition of employment.
EEO Statement
In accordance with Title VII of the Civil Rights Act of 1964 and other applicable federal and state laws (e.g., the Age Discrimination in Employment Act (ADEA), and the Americans with Disabilities Act (ADA)), Compass Connections is committed to providing equal employment opportunity and treating all employees equally regardless of race, religion, national origin, color, sex, or any other classification made unlawful or prohibited by federal, state and/or local laws, including age, citizenship status, veteran or military status, or disability. This policy applies to all terms and conditions of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.