CareIQ Physical Therapy Care Coordinator I
Join to apply for the CareIQ Physical Therapy Care Coordinator I role at CorVel Corporation.
The CareIQ Physical Therapy Care Coordinator I provides administrative customer service and file management assistance to claimants, providers, claims professionals, and case managers regarding ancillary healthcare services. Utilizing proprietary systems and knowledge from training, a coordinator will provide excellent telephonic and written customer service to both inbound and outbound customers. The role operates with a high focus on accuracy, urgency, and communication to ensure services are completed on schedule and without interruption.
This is a remote role. Candidates must reside in the Eastern or Central time zone. Work schedule is Monday - Friday 10:00 AM - 6:30 PM EST.
Essential Functions & Responsibilities
Provide telephonic customer service in an inbound and outbound high‑volume call‑center environment
Complete accurate data review and entry
Able to learn and operate corporate proprietary systems
Request and review treatment and appointment documentation to verify completion and accuracy
Administrative review of claim referral orders, authorization, appointment notes and reports, ensuring alignment of pending and completed services
Update all case stakeholders on a regular basis
Type and proofread reports and correspondence via email and management systems
Transcribe correspondence/reports from dictation
Use problem solving and critical thinking skills to ensure daily scheduling challenges do not cause delays in securing appointments
Meet departmental production and quality performance expectations
Additional duties as assigned
Knowledge & Skills
Process oriented and effective multi‑tasking skills in a high‑volume, fast‑paced, team‑oriented environment
Excellent written and verbal communication skills
Ability to meet designated deadlines
Computer proficiency and technical aptitude with the ability to utilize MS Office and proprietary systems
Strong interpersonal, time management and organizational skills
Ability to maintain a professional and courteous demeanor that sets tone for complex telephonic conversations
Ability to work both independently and within a team environment
Education & Experience
High School diploma
Prior work experience in a detail‑oriented customer service environment
Pay Range
CorVel uses a market‑based approach to pay and our salary ranges may vary depending on your location. Pay rates are established taking into account factors such as federal, state, and local minimum wage requirements, the geographic location differential, job‑related skills, experience, qualifications, internal employee equity, and market conditions. Our ranges may be modified at any time. Pay Range: $15.26 – $23.28 per hour.
About CorVel
CorVel, a certified Great Place to Work® Company, is a national provider of industry‑leading risk management solutions for the workers’ compensation, auto, health and disability management industries. Founded in 1987 and publicly traded on the NASDAQ since 1991, CorVel invests in human capital and technology to deliver innovative and integrated solutions. The company offers a comprehensive benefits package to full‑time employees, including medical, dental, vision, long‑term disability, health savings account, flexible spending account, life insurance, accident insurance, critical illness insurance, pre‑paid legal insurance, parking and transit FSA, 401(k), Roth 401(k), and paid time off.
Equal Employment Opportunity
CorVel is an Equal Opportunity Employer, drug‑free workplace, and complies with ADA regulations as applicable.
In general, our opportunities will be posted for up to 1 year from date of posting, or until we have selected candidate(s) to fulfill the opening, whichever comes first.