Join to apply for the Care Transition Coordinator role at InfuCare Rx® . InfuCare Rx is seeking an experienced Care Transition Coordinator to join our team in the New Orleans area. Successful candidates must reside in Downtown New Orleans and be willing to commute.
As a Care Transition Coordinator, you play a key role in helping patients safely and seamlessly transition from hospital care to home infusion therapy. This position requires excellent relationship‑building, patient education, and care coordination skills. You will work closely with hospital discharge planners, physicians, and the InfuCare Rx team to ensure patients receive timely, appropriate, and high‑quality infusion care at home. The role reports to the Area Sales Director and requires some travel to hospitals, clinics, and community partners.
Responsibilities
Coordinate home infusion referrals by obtaining medical records, verifying insurance benefits, and confirming patient eligibility prior to discharge.
Collaborate with hospital staff, physicians, and case managers to assess patient needs and develop individualized home infusion care plans.
Educate patients and families on home infusion therapy, insurance coverage, and ongoing care expectations.
Serve as the primary liaison between hospital teams and InfuCare Rx clinical departments (Pharmacy, Nursing, Intake, Quality) to ensure accurate, safe, and timely care delivery.
Maintain accurate and complete documentation of all referrals and communications.
Identify potential risks or barriers to care and proactively elevate to appropriate teams.
Foster positive professional relationships and promote InfuCare Rx as a trusted, patient‑focused partner.
Ensure compliance with HIPAA, state, federal, and accreditation standards (JCAHO/ACHC).
Stay current on insurance coverage requirements and reimbursement practices.
Perform other related duties as assigned.
Required Qualifications
Bachelor’s degree or 3‑5 years of sales experience in home infusion, specialty pharmacy, healthcare sales, or hospital‑based care coordination.
Proven success in managing patient transitions, care coordination, or infusion therapy preferred.
RN, LPN, or Registered Dietitian preferred but not required.
Strong communication, relationship management, and organizational skills.
Ability to work independently with minimal supervision.
Proficiency in Microsoft Office and data entry systems.
Working knowledge of healthcare insurance, reimbursement, and patient counseling processes.
Valid driver’s license that meets company insurance standards.
Confidentiality and Compliance
Always maintain confidentiality of patient and proprietary information.
Observe legal and ethical guidelines for safeguarding such information.
Understand and comply with HIPAA rules and regulations.
Comply with all accreditation, legal, regulatory, government, and safety requirements.
Benefits
Medical, Dental, and Vision Insurance
Short‑ and Long‑Term Disability
Company‑Paid Life Insurance
Voluntary Life and AD&D Insurance
401(k) with Company Match
Paid Time Off and Sick Leave
6 Paid Holidays
Opportunities for Career Growth and Professional Development
Physical Demands
Required to stand, walk, sit, talk, and hear; required to use hands to operate vehicles and office equipment; must be able to occasionally lift and/or move up to 25 lbs. Specific vision requirements for this job include close, distance, and peripheral vision, and the ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position without compromising patient care.
Equal Employment Opportunity
InfuCare Rx is an equal opportunity employer. All employment decisions are made without regard to race, color, religion, national origin, military status, marital status, citizenship/immigration status, sex (including pregnancy and related conditions, sexual orientation, or gender identity), age (40 and older), disability, genetic information, retaliation for filing a charge or opposing discrimination, or participation in a discrimination lawsuit or investigation. Background checks and drug screens are part of our hiring process. Minority/Female/Disabled/Veteran.