Care Manager, Serving Our Survivors (Orange County) Pay: $24.50 - $26.50 / hour
Location: Irvine/California
Employment type: Full-Time
Job Description Position Title: Care Manager (Orange County)
Program: Serving Our Survivors (SOS)
Organization: Jewish Family Service of San Diego
Position Type: Full-Time (37.5+ hours/week), Non-Exempt
Work Setting: Hybrid
Reports to: SOS Program Manager (Orange County)
Pay Range: $24.50 - $26.50/hour
Total Compensation:
Comprehensive, low-cost healthcare coverage for employees
Generous employer 401(k) contributions
Employer-covered life insurance
Time Away from Work:
Generous paid vacation time and sick leave
17 paid holidays, including Federal, Jewish, and floating holidays
2 Wellness Days to be taken any time during the year
Position Overview:
The Care Manager plays a critical role in the continuum of services for Holocaust survivors who turn to JFS for support. Working within a team, the Care Manager coordinates care, provides crisis intervention, short-term and long-term support, and service coordination. A significant percentage of the job involves entering and accessing detailed information in database tracking systems. Tasks include implementation of socialization programs and working in various projects for Holocaust survivors funded by a wide range of grants.
Using a Person-Centered Trauma-Informed approach, the Care Manager will meet with clients virtually, at the office, and/or in the field to coordinate appropriate services and provide ongoing support for each client to attain and maintain their highest possible level of self-sufficiency.
The SOS team provides culturally and linguistically appropriate support using integrated services, including health & mental health navigation, direct financial assistance, food and transportation to vulnerable aging Holocaust survivors.
Responsibilities:
Plan and coordinate social events with the Program Manager within budget and grant guidelines.
Assess each client utilizing social work skills and complete tracking tools in ETOi.
Determine best fit for client within program eligibility requirements.
If homecare is needed through grants, complete the necessary forms and set up monitoring.
If financial assistance is needed through grants, assure that the survivor is in the lowest income bracket or has an unmet need.
Enter and monitor all submissions for financial assistance.
Attend quarterly Advisory meetings and communicate with members.
Provide ongoing Care Management including crisis intervention and advocacy.
Attend program-related meetings including case consultation meetings, grant progress meetings, and staff meetings.
Documentation:
Enter all information in ETOi and other tracking sheets as needed.
Participate in community Holocaust events.
Respond to requests for information from survivors, family, and community organizations.
Maintain confidentiality and quality in all services with and for clients.
Provide comprehensive assessments of each client, identifying areas of need and partnering with clients to develop individual plans.
Client Records:
All client records must be comprised of all required forms unless documentation indicates a special circumstance.
Confidentiality:
Client must sign a "Release of Information" prior to any information being discussed with anyone outside the agency.
Client must sign a Media Release before any photo or video can be shared outside the agency.
Quality Assurance:
Client thank you notes or emails to be saved to client files and used for reporting purposes.
Client satisfaction surveys, pre and post surveys as needed per project.
Skills/Abilities That Are a Must-Have:
BSW or Bachelor’s degree in gerontology or human services field; MSW or Master's preferred.
Minimum of two years of experience in a care management/resource coordination role.
Familiarity with Orange County Aging Services and other local resources.
Trauma-informed regarding the issues of Holocaust survivors.
Experience working with the elderly, particularly those with PTSD.
Significant familiarity with Jewish history, traditions, and culture.
Valid driver's license and reliable transportation within Orange County.
Ability to work with multiple software systems, including complex care management databases.
Comfort in providing services to clients in person and in community, as needed.
Knowledge of Jewish culture and the local Jewish community preferred.
Desire to work in an integrated team environment.
Ability to work flexible hours, including some weekends and evenings.
Skills/Abilities We'd Like You to Have:
Knowledge of other languages, a plus (including European languages).
Important Notice:
Incomplete submissions will not be considered. Please, no phone calls. Please, principals only. Please, local candidates only (relocation is not provided).
About Jewish Family Service of San Diego:
Jewish Family Service of San Diego is a client-centered, impact-driven organization working to build a stronger, more resilient community. For over 100 years, Jewish Family Service has been a trusted resource for the entire community, offering an array of services that are always life-changing, and often life-saving.
*Jewish Family Service is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.