Starting range: $20.33-$22.21 per hour. Personalized salary reflecting your related experience and academic/credentialed background
SUMMARY OF DUTIES:
The CareManager operates within a team of professionals who deliver services toconsumers of behavioral health services who reside in Erie County and areidentified and referred by regional health homes. The Care Manager identifies, assesses,links to and monitors the use of multiple resources benefiting individualsidentified as "high risk users of services" and who have problems accessingcare. High risk users of services aretypically identified as those individuals who experience multiple emergencyroom or inpatient services and/or present with behavioral health disorderscoupled with chronic disease syndromes. The Care Manager addressesappropriateness, quality, adequacy, continuity and cost effectiveness ofneeded resources and services. TheCare Manager II assists consumers enrolled in health homes in making informedchoices, accessing the most appropriate services to meet their needs andachieving maximum level of independence in the most appropriate and leastrestrictive environment.
RESPONSIBILITIES:
· Intake and screening - initial contact, explorationof the consumer's receptivity to services, verification that the consumer isa member of the Care Management target population, identification of problemareas and potential resolutions, and case information management.
· Assessment and reassessment - securing of informationthrough collateral sources of the nature and degree of the consumer'sfunctional behavioral health impairment, eligibility for services,identification of barriers to care and gaps in service, assessment of serviceneeds (including vocational, medical, social, psychosocial, educational,financial and other services), description of strengths, informal supportsystem identification and environmental factors relative to consumer's care.
· HARP assessments - take appropriate trainingneeded to do HARP assessments.
· Care management planning andcoordination -comprehensive written care management planning and coordination includeidentification of the nature, amount frequency and duration of caremanagement services required by the consumer, long term and short term goalsand objectives to be achieved through the care management process andcollaboration with health home, health care providers and other serviceproviders, including informal care givers.
· Implementation of care managementplan - providingand/or securing the services determined in the care management plan.
· Monitoring and follow-up - assuring that quality servicesidentified in the care management plan are delivered, assuring the consumer'ssatisfaction with the services provided, collecting data and documentation incase records, necessary revision of case records, necessary revision of caremanagement plans, and problem resolution.
· Counseling and exit planning - facilitating the introductionand linkage to support groups for the consumer, the consumer's family andinformal providers of services, mediating within the consumer's network,facilitating the consumer's access to appropriate care and preparing theconsumer for discharge from or admission to facilities or other programsincluding health home care managers to insure continuity of care.
·Willbe available to transport consumers to appointments and/or communityresources when needed.
·Schedule and assignedduties are subject to change based on the needs of the program and theclients we serve.
REQUIRED KNOWLEDGE AND SKILLS:
·Knowledgeof behavioral health diagnoses and symptomatology
·Workingfamiliarity with community resources, including entitlement programs,medical, financial and legal services, housing and emergency food programs,and the range of behavioral healthtreatment and rehabilitation services available.
·Mustbe able to effectively engage treatment resistant individuals.
·Musthave an understanding of issues related to complex diagnostic cases, such aschronic disease/behavioral health interactions.
·Mustbe able to effectively broker services and develop resources.
·Mustbe able to perform duties in an independent and efficient manner.
·Mustpossess knowledge of and ability to provide behavioral health interventionsin coordination of care.
·Pleasenote, your schedule and assigned duties are subject to change based on theneeds of the program and the clients we serve.
Reporting Relationship:
ReceivesSupervision from the Senior Care Manager Supervisor
QUALIFICATIONS:
·ABachelor's Degree in a relevant Human Services field,
AND
·Automobile in good working order.
·Must have Accredited NYS Defensivedriving course; or obtain within 15 days of hire.
·Must maintain Active NYS DefensiveDriving class every 3 years, upon expiration.
·If driving one's own vehicle, mustmaintain valid inspection and automobile insurance.
·Must provide proof of insuranceupon hire and when requested.
Some things you can look forward to:
Welcoming, team environment, that inspires you to thrive and be your BestSelf!
Generous paid time off
Various student loan forgiveness programs
Multiple and diverse health insurance options
Many other unique lifestyle & personal insurance options
Professional license/certification renewal reimbursement
Defensive driving course reimbursement (if required for position)
Career growth and advancement opportunities