Care Manager / IDD / Davidson / Guilford / Randolph
Care Manager / IDD / Davidson / Guilford / Randolph at RHA Health Services, LLC
Location: Davidson / Guilford / Randolph
Type: Regular
This is a hybrid, community-based position and requires travel within and surrounding the county. Some schedule flexibility is available.
Overview
Provides whole person, integrated care management in service sites, homes and communities through face-to-face and other interactions and through the work of integrated care teams. Promotes whole person care directed at better health outcomes and addressing all needs spanning physical and behavioral health, I/DD, pharmacy, and unmet health-related resources. Ensures sustained high quality of care and services to persons with mental health, substance use and/or developmental disabilities. Complies with company, state and federal policy.
Responsibilities
Care Management Service Delivery – Fosters and facilitates the care management process. Conducts Care Management Comprehensive Assessments, shares information and facilitates Tailored Care Management Planning with the person supported and other team members. Monitors the ongoing care management plan implementation and facilitates Care Plan Updates at least every 12 months or when there is significant change. Implements workflows, policies and procedures, and documentation standards that promote whole person care. Maintains a positive and professional image in the work setting and community. Follows policies and procedures to ensure accountability of service delivery.
Best Practices – Demonstrates a passion for positive change by continuously improving and defining innovative care management interventions. Stays up to date with current best practices and keeps the team informed about best practice innovations.
Cross-functional Collaboration – Collaborates with Integrated Care Team members, community organizations and RHA departments to ensure successful Care Management implementation.
Person-Centered Approach – Maintains a person-centered philosophy focusing on an individual’s strengths, needs, and preferences that promote health, wellness, and safety. Fosters a person-centered culture to educate on self-management, disease management, and integrated healthcare planning.
Quality Assurance and Data – Uses data to support delivery of integrated care management services. Ensures data sharing and storage comply with state and company policies.
Safety and Compliance – Maintains a safe and healthy environment and adheres to organization health and safety policies. Supports ethics and compliance programs, confidentiality, and no-retaliation policies. Participates in relevant committees as assigned.
Communication – Establishes and maintains frequent and regular communication with persons supported, family members, team members and external partners. Maintains focus on care planning goals and outcomes and builds external relationships with providers and community organizations.
Documentation and Reimbursement – Documents services in a timely manner to support appropriate reimbursement.
Qualifications
Education
Master’s degree in a human service field AND at least one year of full-time experience with MH/SU/IDD populations, OR
Bachelor’s degree in a human service field AND at least two years of full-time experience with MH/SU/IDD populations, OR
Bachelor’s degree in a non-human service field AND at least four years of full-time experience with MH/SU/IDD populations
Experience
For care managers serving members with LTSS needs: meet QP criteria and two years of prior LTSS and/or HCBS coordination, care delivery monitoring, and care management experience (can be concurrent with required years for QP).
Care managers should have care coordination, care management, or case management experience.
Other requirements
Valid driver’s license
Clinical license preferred
Reliable transportation
Pre-employment screening
Criminal background check
Name check in registries (OIG, Child Abuse Registry, and Offenders Against Individuals with Developmental Disabilities)
Drug testing
Education verification and other credentialing as required
Proof of employment history or references (if required)
Driver’s license, driver’s insurance, and vehicle proof if driving is required for transportation
Chronic disease management programs for qualifying employees
Training: Free CPR, first aid, and job-specific training
EEO and About RHA
EEO Statement: RHA is an equal opportunity employer. We provide reasonable accommodation to qualified employees with protected disabilities as required by law. If you need an accommodation to participate in the application process, please contact our solutions center.
About RHA: We help individuals with intellectual and developmental disabilities, mental health and/or substance use needs live their best lives. Our mission is to provide a safe and healthy environment while creating opportunities for personal outcomes. RHA operates in North Carolina, Georgia, Pennsylvania, Tennessee, and New Jersey.
If you are ready to make a difference in the lives of people we serve, apply to join the team today.