General Description Of Position
Assists with care management of Su Clinica patients by making phone calls, auditing charts, promoting health education, and assisting with DME. Promotes Su Clinica (SC) services and encourage visits and screenings to meet health indicators including, but not limited to, Accountable Care Organization, Uniform Data System, Patient Centered Medical Home (PCMH) and any other clinical measures important to the care of the patient.
As a member of the clinical team, this position requires total support to the PCMH principles, policies, and procedures. Duties will involve clinical and clerical delivering optimal patient care services within the scope of the Care Manager’s expertise. Will perform duties to ensure the has a pleasant and satisfactory experience in the way their health care is delivered, managed, coordinated with both internal and external entities, and in which the patient participates in decision making. Perform diabetic retinopathy screening on diabetic patients. Assist with chart audit for various UDS, Quality and PCMH measures.
Essential Job Functions
Patient Relationship
Greets and welcomes the patient in a pleasant, respectful, culturally and linguistically appropriate manner. Assures patient questions are answered in a positive and cordial manner. Assures the patient has a clear understanding of all communications. Reinforces the importance of keeping appointments or communicating changes in their appointments.
Provides accurate and appropriate health information utilizing health literacy and culturally competent techniques to Clinic patients.
Serves as a bridge between the patient and SC’s services as well as other community health, human, and social service organizations.
Communicates patient’s problems/complaint to the provider. Asks the required questions for a proper assessment. Coordinates all delivered information to the appropriate Clinic source.
Management of Patients Care
Provides education and assist patients with navigation of clinic services to promote recommended health screenings, reduce health disparities, and improve patient care outcomes. Assumes Certified Medical Assistant duties clinic wide as needed for coverage. Arrives patients and schedules for follow-up appointments. Verifies that patients and family members’ questions have been addressed and that appropriate educational materials are provided. Conducts regular follow-up with patients to evaluate progress, promote continuity of care and ensure improved outcomes.
Manages Patient Information
Adheres to all Health Information Portability and Accountability Act regulations in and outside of the Clinic. Communicates patient information as requested to enhance patient services. Ensure patients’ treatment requirements are met.
Team Communication
Actively participates in team huddles to assure maximum appointments, gaps in the day. Works with unit team members as well as other clinic personnel to ensure a smooth patient flow. Communicates specific patient needs and/or population management information. Attends and participates in all Clinic staff meetings, work groups as directed. Assists in the orientation of new employees or students in the department. Communicates patient’s problems/complaint to the provider.
Demonstration of Safe and Professional Conduct
Maintains a friendly environment for self and others. Responds to emergency situations as per training. Refrains from texting and speaking on the cell phone while on duty. Refrains from informal communication with patients and others. Participates in the performance improvement and follows all the Clinic policies and procedures. Attends work on a regular and predictable schedule in accordance with Clinic leave policy and performs other duties as assigned. Submits required documentation in a timely manner (credentialing requirements, license renewals, certifications, continuing nurse education attendance, etc.). Performs other duties as assigned. Must always adhere to a professional appearance in dress and behavior/conduct.
Position Directly Supervised
None
Knowledge, Skills, and Abilities
Knowledge of practice level procedures, techniques, and practice of patient care
Knowledge and skilled in use of computer and computer software (electronic medical record, Microsoft Word, Excel, etc.) programs as necessary and telephone system
Knowledge of community resources
Knowledge of SC policies and procedures
Knowledge of the Chronic Care Model and (PCMH). Skilled in excellent customer service Ability to complete basic/intermediate math computations and medical math conversions
Ability to examine documents for accuracy and completeness
Ability to maintain a flexible work schedule
Ability to maintain an effective and professional working relationship with the public and co-workers
Ability to maintain client, office confidentiality and abides by confidentiality expectations and Insurance Portability and Accountability Act guidelines
Ability to prepare records in accordance with detailed instructions
Ability to read, write and speak in a clear, accurate and professional manner; includes active listening skills and understanding medical terminology
Ability to work in a fast-paced environment
Ability to work with medical equipment to include but not limited to electronic and manual vital signs measurement, auditory and visual examinations, oxygen and suction apparatus, peak flowmeter , retinopathy screening camera
Able to bend, stretch, stoop, stand, sit, and lift 20 pounds
Able to show excellent interpersonal skills reflecting clarity, diplomacy and communicates accurately and effectively with all levels of staff and management
Ability to communicate concerns to appropriate personnel using tact and diplomacy
Ability to interpret and translate for the provider when necessary
Ability to fully comply with the enhanced infection control requirements of the clinic
Ability to multitask while assisting numerous patients
Cross trains to work in other departments or other duties as assigned by supervisor /management
Good written and verbal communication skills
Minimum Qualifications / Certificates / Licenses / Registrations Required
High School diploma or GED. Graduate of an accredited Medical Assistant program. Minimum of 2 years medical assistant work experience in a hospital or medical clinic setting required. Current certification as a registered or certified medical assistant required.
Must be computer literate. Must be current with BLS/CPR. Bilingual English/Spanish. Excellent communication and interpersonal skills. This position requires an initial N95 mask fit testing and annual test fitting thereafter unless there is a significant change during the year that requires retesting prior to the annual fit testing. Ability to fully comply with the enhanced infection control requirements of the clinic.
Special Instructions
This position requires travel. Employee must provide transportation. If employee operates a personal motor vehicle in the performance of their official duties, the employee must possess a current valid Texas driver’s license for the appropriate type of vehicle and Texas Liability insurance. This position requires that an employee’s driving record be verified with law enforcement to ensure compliance with SC’s driving policy.
Due to the nature of SC Services, it may be necessary for employees to work extended hours or other variations of the usual shift to ensure adequate care to patients and to maintain service to the community.