Overview The Care Manager/“Designated Care Manager” is responsible for providing the highest degree of quality care and services to a consistent group of residents and their families in our assisted living/long term care and reminiscence neighborhoods. The Care Manager provides hands on care and physical and emotional support as outlined in each resident’s Individualized Service Plan (ISP) while maintaining a safe and comfortable home like environment. The Care Manager demonstrates the Mission for Sunrise Senior Living, “to champion quality of life for all seniors” in accordance with federal, state/provincial, and local laws and regulations and Sunrise Senior Living standards, policies, and procedures to promote the highest degree of quality care and services to our residents.
Responsibilities
Resident Care
Review, read, notate, and initial Daily Log to document and learn about pertinent information about residents.
Participate in the development of ISPs and monthly updates.
Review designated assignments.
Be responsible for a designated group of residents during the shift, know where residents are, and physically check on them throughout the shift.
Observe, report, and document symptoms and conditions of residents for changes in condition (skin, behavior, alertness, weight, diet, participation in activities).
Attend daily Cross Over meetings with the lead care manager.
Notify supervisor and resident care director if a resident has increased care needs.
Inform supervisor of any resident changes in condition.
Respond to security system and resident call bells promptly; take appropriate action including resetting call bells.
Greet guests, family members, residents, and team members; answer and direct phone calls professionally.
Assist with continence management and dispose of continence products properly to ensure sanitation of resident suites and community restrooms using standard care procedures.
Communicate with families and serve as a resource as needed.
Help residents maintain independence and physical safety and promote dignity in accordance with Resident Rights and Sunrise Principles of Service.
Participate in/lead activities of daily living (ADLs) and Invite, Encourage, and Assist (IEA) residents to participate in ISP-indicated activities.
Engage residents in life skills and life enrichment activities during the day in reminiscence.
Respond to residents with empathy, mindful of unique communication patterns or history and basic human needs.
Maintain an atmosphere of warmth, personal interest, and positive emphasis; ensure a calm environment.
Follow established safety regulations and standard care precautions of cleanliness, hygiene, and health.
Host and engage in activities with residents daily.
Risk Management and General Safety
Partner with the community team to ensure compliance with national/provincial regulations related to occupational health and safety; promote risk management programs and policies.
Practice safety procedures at all times including use of PPE, fire extinguishers, SDS, and Lockout Tagout where applicable.
Report all accidents/incidents immediately and report unsafe or hazardous conditions/equipment.
Keep cords, carts, equipment and other hazards out of walkways and in compliance with fire codes.
Understand and practice proper methods for handling and disposing of bloodborne pathogens, bodily fluids, infectious waste, sharps, and hazardous materials; report exposures promptly.
Ensure oxygen tanks are stored safely and monitored as prescribed.
Housekeeping and Laundry Services
Maintain and clean resident rooms as assigned (beds, trash, clothing, sweeping, mopping).
Wash resident laundry as noted in the ISP; wash and fold dining room linens and napkins; complete assigned housekeeping tasks.
Maintain common areas in a clean and tidy manner.
Dining Service
Serve meals in the dining room and assist with dining room duties as assigned.
Promote a pleasant dining experience; follow resident diets per the ISP and Confidential Diet Board/Chart.
Observe and document changes in dining habits; respond to dining needs of residents and guests while upholding Sunrise hospitality standards.
Provide room service delivery as needed; practice safe food handling in line with care precautions.
Training and Team Contribution
Participate as a team member and work toward shared goals; demonstrate our Team Member Credo and Principles of Service.
Contribute to engagement programs and participate in team engagement activities and surveys.
Attend regular meetings and trainings with supervision; comply with infection control policies and regulatory training requirements.
Perform other duties as assigned.
Core Competencies
Ability to stay calm in difficult situations; manage multiple priorities; effective written and verbal communication.
Strong organizational and time management skills; good judgment, problem solving, and decision-making abilities.
Qualifications
High School diploma/GED (as required by state/provincial regulations).
CPR and First Aid as required by regulations.
Must be at least 18 years of age.
Previous experience working with seniors preferred.
Desire to serve and care for seniors; ability to act in residents’ best interests.
If applicable, drivers must sign the Driver job description and understand safety duties.
Compensation and Benefits
Base pay range : $18.50/hr - $21.20/hr
Additional pay notes : Sunrise may offer discretionary and/or non-discretionary bonuses; eligibility depends on position and plan in place at the time.
Benefits include Medical/Dental/Vision/Life/Disability, Retirement Savings, EAP/Discount, PTO, sick time, holiday pay, myFlexPay, Tuition Reimbursement, and other eligibility-based perks.
Other Information
Sunrise considers health and safety a top priority. Employment is conditioned on completing and passing a drug test and meeting testing requirements. Vaccination requirements vary by applicable laws. Compensation is based on location, skills, and experience.
Job IDs and location-specific postings, and other roles (e.g., Senior leadership postings) appear in the original listing but are not part of the core Care Manager description.