Overview Sunrise Senior Living is seeking a Care Manager/Designated Care Manager. The role provides the highest quality care and services to a consistent group of residents and their families in our assisted living/long term care and reminiscence neighborhoods. The Care Manager delivers hands-on care and both physical and emotional support as outlined in each resident's Individualized Service Plan (ISP), while maintaining a safe, home-like environment. The position supports Sunrise’s Mission, to champion quality of life for all seniors, in accordance with applicable laws, Sunrise standards, policies, and procedures.
Job ID 2025-232073
Job Location Sunrise of Pikesville
Responsibilities Resident Care Review, read, notate, and initial Daily Log to document and learn about pertinent information about residents.
Participate in the development of the ISPs and monthly updates.
Review designated assignments.
Be responsible for a designated group of residents during the shift, know where residents are, and physically check on them throughout the shift.
Observe, report, and document symptoms and conditions of residents for changes in condition such as skin, behavior, alertness, weight, diet, and participation in activities.
Attend daily Cross Over meetings by the lead care manager.
Notify supervisor and resident care director if a resident has increased care needs.
Inform supervisor of any resident changes in condition.
Respond to security system and resident call bells promptly and immediately; take appropriate action including resetting call bells.
Greet guests, family members, residents, and team members.
Answer, direct and/or respond to phone calls in a timely, courteous, and professional manner.
Assist with continence management and dispose of continence products properly to ensure sanitation of resident suites and community restrooms using standard care procedures.
Communicate with families and act as a resource as needed.
Help residents maintain independence and physical safety and promote dignity of each resident, adhering to the standards of Resident Rights and Sunrise Principles of Service.
Participate/lead and assist residents with activities of daily living (ADLs) and Invite, Encourage, and Assist (IEA) residents to participate in activities as indicated on the ISP.
Engage residents in life skills and other life enrichment activities throughout the day in reminiscence.
Strive to understand and respond to each resident with empathy, mindful of the resident’s unique communication patterns or history and basic human needs.
Maintain an atmosphere of warmth, personal interest, and positive emphasis, as well as a calm environment.
Ensure established safety regulations are always followed.
Practice good Standard Care Precautions of cleanliness, hygiene, and health.
Host and engage in activities with residents daily.
Risk Management and General Safety Partner with the community team to ensure compliance with regulations pertaining to occupational health and safety, promoting Risk Management programs and policies, and adhering to safety rules and regulations.
Practice safety procedures at all times including use of PPE, fire extinguishers, Safety Data Sheets (SDS), and Lockout/Tagout procedures.
Report all accidents/incidents immediately.
Report unsafe and hazardous conditions/equipment immediately.
Ensure cords, carts, equipment, and other hazards are kept out of the way, not blocking exits, and in compliance with fire codes.
Understand and practice proper methods for attending to, disposing of, and potential exposure to bloodborne pathogens, bodily fluids, infectious waste, sharp objects, and hazardous materials.
Report occupational exposures immediately.
Ensure oxygen tanks are stored safely, exchanged when empty, and monitored for prescribed levels.
Housekeeping and Laundry Services Maintain and clean resident rooms as assigned including making beds, emptying trash, putting clothes away, spot sweeping, and mopping as needed.
Wash resident laundry as noted in the ISP and as needed.
Wash and fold dining room linens and napkins.
Complete assigned housekeeping tasks.
Maintain common areas in a clean and tidy manner at all times.
Dining Service Serve meals in the dining room and work in the dining room as assigned.
Promote and ensure a pleasant dining experience during all meals.
Assist with dining room setup and cleanup as assigned.
Participate in pre-meal meetings.
Follow residents’ diets as indicated on ISP and Confidential Diet Board/Chart.
Observe, note, and document in daily log any changes in residents’ dining habits.
Respond to the dining needs of residents and guests while maintaining Sunrise hospitality and service standards.
Provide room service delivery as needed.
Practice safe food handling in accordance with universal precautions at all times.
Specific Responsibilities for the Reminiscence Neighborhood Care Manager IEA residents in life skills and other life-enriching activities as indicated on ISP and demographic profile.
IEA residents to attend the afternoon social.
Incorporate the concept of Creating Pleasant Days into the resident’s daily routine.
Integrate the individual resident’s life skills into their daily routine.
Blend a variety of multi-sensory experiences into the resident’s day.
Participate in monthly letters home and letter writing with the residents and their families.
Training and Contributing to Team Success Participate as a member of a team and commit to working toward team goals.
Demonstrate our Team Member Credo in daily interactions.
Commit to serving residents and guests through our Principles of Service.
Contribute to engagement programs and processes, including engagement surveys and improvement planning.
Attend regular meetings and trainings as directed by leadership.
Comply with infection control techniques and related policies.
Maintain required trainings to meet Sunrise standards.
Perform other duties as assigned.
Core Competencies Ability to remain calm in difficult situations.
Ability to handle multiple priorities.
Strong written and verbal communication skills.
Solid organizational and time management abilities.
Good judgment, problem solving, and decision-making skills.
Experience And Qualifications High School diploma/GED accepted; may be required per state/provincial regulations.
CPR and First Aid as required by regulations.
Must be at least 18 years of age.
Previous experience working with seniors preferred.
Desire to serve and care for seniors.
Ability to make decisions in the resident’s best interest.
Drivers of Sunrise vehicles must sign the Driver job description where applicable.
Benefits Medical, Dental, Vision, Life, and Disability Plans
Retirement Savings Plans
Employee Assistance Program / Discount Program
Paid time off (PTO), sick time, and holiday pay
myFlexPay to get paid within hours of a shift
Tuition Reimbursement
Bonuses may be offered based on position and performance
Some benefits have eligibility requirements
Pre-employment Requirements Sunr ise considers health and safety a high priority. Employment is conditioned on completing and passing a drug test, TB testing, and a physical evaluation. Covid-19 and Influenza vaccination requirements follow applicable laws.
Compensation Disclaimer Selected candidates will be offered compensation based on location, skills, experience, and certifications.