Join to apply for the Care Manager role at TimeDoc Health
Founded in 2015, TimeDoc Health is a leader in Virtual Care Management (VCM) for healthcare providers. Our solution combines a care management SaaS platform, remote patient monitoring devices, and digital care management services to provide the personal touch often missing in healthcare. We have scaled our platform to over 50,000 enrolled patients and aim to reach one million patients by the end of 2025.
Who we are
TimeDoc Health delivers truly continuous, comprehensive care by helping providers establish care management programs for patients with chronic and behavioral health conditions.
Who you are
You are an innovative leader with a proven track record of building high‑quality, patient‑centric care teams. You think strategically, communicate clearly, and thrive in a dynamic, fast‑paced, remote environment.
Core Competencies
Developing Others . Share knowledge, skills or expertise with others in order to develop them into stronger performers and leaders.
Strategic Thinking . Driven to envision a better future; takes any role and makes it better.
Driving Change . A change agent. Ability to bring about strategic change to meet the goals of the organization.
Business Acumen . Knows how different businesses make money; is knowledgeable in current and possible future policies, practices, and technology.
Driving Execution . Follows through on commitments and obligations, leading others to achieve expected results every time, on time.
Inclusivity . Generate collaborative solutions through placing high value on diverse backgrounds and perspectives.
Proactive and Clear Communication . Inform and influence others in a clear, concise and timely manner.
Agility . Able to manage and switch priorities effectively.
Emotional Intelligence . The capacity to recognize your own feelings and those of others, for motivating ourselves, and for managing emotions effectively in ourselves and others.
Accountability . Demonstrates ownership, commitment and follow through in achieving results.
Role: In a Nutshell
Reporting directly to the Director, Clinical Operations, the Care Manager is responsible for driving attainment of TimeDoc’s patient service goals through oversight of Team Leads and Care Coordinators, inspiring them to reach their full potential.
Responsibilities
Manage Care Team
Hire Team Leads and/or Care Coordinators.
Develop People – coach, educate, and mentor Team Leads and Care Coordinators; implement career‑development processes.
Recognize and engage with your assigned team in a positive, supportive, and encouraging manner.
Operational Effectiveness – oversee and drive peak operational effectiveness and quality, focusing on key performance indicators.
Actively participate in the development and monitoring of Quality and Key Performance Indicators.
Manage Managers – build a team of Team Leads, empowering them to implement TimeDoc management strategies and techniques.
Assist Team Leads with real‑time problem solving and serve as a point of escalation for patient, provider, and interdepartmental issues.
Advocate for your team – identify opportunities and develop solutions for programmatic and operational improvements.
Motivate the Team – use data from Ops and QA to foster a balance between patient care and productivity.
Prepare and maintain reports for leadership tracking team performance against objectives.
Develop, implement, review and maintain working knowledge of all clinical workflows and policies.
Actively participate in decision making and development of Quality Assurance processes, collaborating with Training and QA teams.
Lead training efforts for Team Leads and Careators, including new‑hire training support.
Architect Meaningful Patient Interactions
Help innovate product and services – gather ideas from the care team for new product features and services, and share those ideas with leadership.
Focus on patient outcomes – align services with better patient outcomes and manage metrics that demonstrate value to clients.
Drive Process Improvement and Change Management
Be a change agent – identify areas of improvement and solutions for changes in workflow, protocols, policies, and practices.
Be a change manager – prepare, support and equip Team Leads and Care Coordinators with communication, tools and resources to adopt changes.
Participate in the Clinical Change Management Committee (CCMC) and weigh in on change decisions.
Requirements
Proven track record of leading high‑performing care management teams.
3–5 years direct leadership experience.
Experience leading large, remote teams and managers through growth and change.
3–5 years’ experience in integrated Care Management or the telehealth space, ideally in Chronic Care Management and/or Remote Patient Monitoring.
3–5 years in a healthcare setting (acute care, community‑based health care, or managed care experience, preferred).
Ability to communicate strategy and create a shared vision.
Excellent verbal and written communication skills.
Collaborative and able to champion best practices.
Skilled at working across departments to deliver results.
Strategic thinker who innovates.
Escalation management skills.
Experience building and operationalizing processes.
Big‑picture orientation with attention to detail.
Experience working in a fast‑paced, remote environment – ideally startup experience.
Bachelor’s Degree in Nursing or Master’s in Social Work, preferred.
Benefits
Evergrowing benefits – health, dental, PTO, paid holidays, 401K, and more.
A culture that fosters community – online spirit week, chat rooms, and more.
A great place to build a career – promotion from within.
A passion for the intersection of medicine and technology.
A mission you can believe in – helping keep patients healthy and out of the hospital.
TimeDoc Health is an Equal Opportunity Employer. TimeDoc Health does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non‑disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.