Overview The Care Manager/"Designated Care Manager" is responsible for providing the highest degree of quality care and services to a consistent group of residents and their families in our assisted living/long term care and reminiscence neighborhoods. The Care Manager provides hands on care and physical and emotional support as outlined in each resident's Individualized Service Plan (ISP) while maintaining a safe and comfortable home like environment. The Care Manager is responsible for demonstrating the Mission for Sunrise Senior Living, to champion quality of life for all seniors in accordance with federal, state/provincial, and local laws and regulations and Sunrise Senior Living standards, policies, and procedures to promote the highest degree of quality care and services to our residents.
Responsibilities Review, read, notate, and initial Daily Log to document and learn about pertinent information about residents.
Participate in the development of the ISPs and monthly updates.
Review designated assignments.
Responsible for a designated group of residents during the shift, knows where residents are, and physically checks on them throughout the shift.
Observe, report, and document symptoms and conditions of residents for changes in condition such as skin, behavior, alertness, weight, diet, and participation in activities.
Attend daily Cross Over meetings by the lead care manager.
Notify supervisor and resident care director if a resident has increased care needs.
Inform supervisor of any resident changes in condition.
Respond to security system and resident call bells promptly and immediately. Take appropriate action including resetting call bells.
Greet guests, family members, residents, and team members.
Answer, direct and/or respond to phone calls in a timely, courteous, and professional manner.
Assist with continence management and dispose of all continence products properly to ensure sanitation of resident suite and community restrooms using standard care procedures.
Communicate with families and is a resource as needed.
Help residents maintain independence and physical safety and promote dignity of each resident adhering to the standards of Resident Rights and Sunrise Principles of Service.
Participate/lead and assist residents with activities of daily living (ADLs) and Invite, Encourage, and Assist (IEA) residents to participate in activities as indicated on the ISP.
Engage residents in life skills and other life enrichment activities throughout the day in reminiscence.
Strive to understand and respond to each resident with empathy, always remaining mindful of the resident's unique communication patterns or history and basic human needs.
Maintain an atmosphere of warmth, personal interest, and positive emphasis as well as a calm environment.
Ensure the established safety regulations are always followed.
Practice routinely good Standard Care Precautions of cleanliness, hygiene, and health.
Host and engage in activities with the residents daily.
Risk Management and General Safety – Partner with the community team to ensure compliance with national/provincial regulations pertaining to occupational health and safety, promoting Risk Management programs and policies, and adhering to safety rules and regulations.
Practice safety procedures at all times including PPE, fire extinguishers, SDS, and Lockout Tagout procedures.
Report all accidents/incidents immediately.
Report all unsafe and hazardous conditions/equipment immediately.
Ensure any cords, carts, equipment, and other hazards are kept out of the way and in compliance with fire codes.
Understand and practice proper methods for attending to and disposing of, and the possibility of exposure to, blood borne pathogens, bodily fluids, infectious waste, sharp objects, and hazardous materials.
Report occupational exposures to blood, body fluids, infectious materials, sharp objects, and hazardous chemicals immediately.
Ensure oxygen tanks are stored safely, exchanged when empty, and monitored to ensure prescribed liters are maintained.
Housekeeping and Laundry Services – Maintain and clean resident rooms, wash resident laundry as noted in the ISP, wash and fold dining room linens, complete assigned housekeeping tasks, and maintain common areas in a clean and tidy manner.
Dining Service – Serve meals in the dining room, promote a pleasant dining experience, assist with dining room setup and cleanup, participate in pre-meal meetings, follow resident diets as indicated on ISP/Confidential Diet Board, observe and document any changes in dining habits, respond to dining needs, provide room service as needed, and practice safe food handling.
Reminiscence Neighborhood – Implement IEA for residents in life skills and enrichment activities, support afternoon social, contribute to "Creating Pleasant Days" in daily routines, integrate life skills into daily routines, and blend multi-sensory experiences.
Training and Team Success – Participate as a team member, demonstrate Team Member Credo, contribute to engagement programs, attend regular meetings, participate in trainings, comply with infection control policies, maintain required training, and perform other duties as assigned.
Core Competencies – React calmly in difficult situations, manage multiple priorities, strong written and verbal communication, organizational and time management, good judgment and problem-solving.
Qualifications High School diploma/GED accepted and may be required per state/provincial regulations.
CPR Certificate and First Aid as required by state/provincial regulations
Must be at least 18 years of age
Previous experience working with seniors preferred
Desire to serve and care for seniors
Ability to make choices and decisions in the resident's best interest
As applicable, all Sunrise team members who drive a Sunrise vehicle must sign the Driver job description and understand the key essential duties for safety and regulatory compliance
Benefits Medical, Dental, Vision, Life, and Disability Plans
Retirement Savings Plans
Employee Assistance Program / Discount Program
Paid time off (PTO), sick time, and holiday pay
myFlexPay offered to get paid within hours of a shift
Tuition Reimbursement
Bonuses may be offered based on position, plan, performance
Some benefits have eligibility requirements
Pre-employment Requirements Sunrise considers the health and safety of its residents, family members, and team members a high priority. Employment is conditioned on completing and passing a drug test (which does not include marijuana), participating in testing requirements (e.g., Tuberculosis Test, Physical Evaluation). Covid-19 and Influenza vaccination is required only to the extent mandated by applicable laws and authorities.
Compensation Selected candidates will be offered competitive compensation based on geographic location, skills, experience, qualifications, and certifications/licenses (where applicable).