Care Coordinator (part-time) – Remote Care Coordinator (RCC)
Job Type: Part-time – 20 hours per week – Fully remote
Location: Remote (must reside in Georgia)
Reports to: Health Concierge Manager
Overview The Remote Care Coordinator (RCC) is a key member of Ascend Medical’s Chronic Care Management program, responsible for providing consistent, proactive outreach and coordination for patients enrolled in ongoing care plans.
The RCC supports Ascend’s integrated approach to Whole Person Care, working across primary care, behavioral health, and restorative health to ensure that every patient receives comprehensive, coordinated support.
This fully remote, patient-facing role combines strong communication skills, EMR documentation accuracy, and the ability to drive measurable results through consistent patient contact and time logging. The RCC must engage patients and families in a supportive, empathetic, and culturally competent manner.
Company Summary Founded in 2021, Ascend Medical’s mission is simple yet profound: to elevate body, mind, and soul. Our advanced primary care model integrates behavioral health, metabolic health, hormone health, and emotional well‑being to keep patients thriving physically, mentally, and emotionally.
Our hybrid care model—combining in‑office, virtual, and in‑home care—meets patients where they are: at home, at work, or anywhere life takes them.
Values Patients before Profits
Empathy before Expedience
Progress before Stagnation
Team before Individual
Safety before Everything
With a Net Promoter Score consistently above 95, Ascend leads the industry in patient satisfaction and delight.
Primary Responsibilities Patient Engagement & Care Management Conduct monthly outreach calls to patients under active CCM enrollment, ensuring a minimum of 20 minutes of monthly interaction per patient.
Document all interactions, care plan updates, and interventions within Athena and ThoroughCare according to program standards.
Coordinate care between primary care, behavioral health, and ancillary service lines to ensure comprehensive Whole Person Care.
Support patients in understanding care plans, medication adherence, and next steps in their treatment journey.
Collaboration & Communication Partner closely with assigned on‑site Care Coordinator in a pod‑based structure.
Maintain active communication with providers, clinical teams, and Operations Managers regarding patient status and follow‑ups.
Escalate clinical concerns or non‑adherence trends to providers promptly.
Operational Excellence Track and log all CCM minutes accurately.
Participate in bi‑weekly huddles to review patient status, performance, and workflow updates.
Follow company policies regarding documentation standards, compliance, and patient confidentiality (HIPAA).
Requirements Qualifications Required 2+ years in healthcare coordination, nursing support, or case management.
Experience with electronic health records (EHR/EMR), ideally Athena and/or ThoroughCare.
Strong communication, follow‑up, and patient education skills.
Ability to engage with patients and families in a supportive, empathetic, and culturally competent manner.
Comfort with outbound calls, documentation, and multitasking in a remote setting.
Preferred Certified Medical Assistant (CMA) or Licensed Practical Nurse (LPN) credential.
Experience with chronic care management, transitional care, or population health programs.
Familiarity with Medicare billing, CPT 99490/99439.
Work Environment & Schedule Fully remote position, operating primarily during standard business hours (8:00 a.m. – 5:00 p.m. EST).
Must have reliable internet, quiet workspace, and ability to handle confidential information.
Occasional virtual meetings and training with operations and clinical leadership.
Earn $22-$24 per hour.
Ascend Medical is an Equal Opportunity Employer.
We celebrate diversity and welcome team members who bring unique perspectives and experiences to our mission.