Care Coordinator/Medical Assistant

Virtual Care Coordinator

Oncology and/or medical assistant experience preferred. Onsite but able to convert remote based on attendance and performance. Pay: $40k-$55k.

One of only 57 NCI-designated Comprehensive Cancer Centers in the U.S., is dedicated to the prevention and cure of cancer through cutting-edge research and patient care. Every role contributes meaningfully to saving lives and advancing treatment. Amid a 27% year-over-year growth strategy, it is expanding its reachincluding through virtual care. The Virtual Care Coordinator (VCC) plays a critical role as the face of telemedicine, guiding patients through their first steps in accessing virtual oncology services. VCCs collect patient information, coordinate with clinics, and educate patients to ensure a smooth registration and care experience. Success in this role requires exceptional customer service and a strong patient-first mindset.

Responsibilities:

• Performs technical support and coordination to virtual care patients and caregivers.
• Communicate proficiently and effectively with patients and caregivers demonstrating knowledge and digital literacy.
• Troubleshoot, assess technical challenges, and assist with download of virtual health client on a variety of devices (such as computers and mobile devices).
• Provide detailed, step-by-step technical support and ensure they can successfully navigate and utilize the virtual health portfolio of services.
• Assess situations to provide appropriate technical and process solutions for patients and caregivers.
• Facilitates patient flow: reviews records, assists with patient consent, initial patient screening and virtual health visits.
• Prepare and maintain registration information.
• Troubleshoot and assist patients to ensure a successful connection.

Job Type & Location: This is a permanent position based out of Tampa, FL.

Pay and Benefits: The pay range for this position is $40,000.00 - $55,000.00/yr.

Workplace Type: This is a fully onsite position in Tampa, FL.

Application Deadline: This position is anticipated to close on Nov 14, 2025.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.