Care Coordinator
Spear Physical and Occupational Therapy is seeking a qualified, passionate Care Coordinator to join the team at our Jersey City clinic in NJ. Care Coordinators are responsible for supporting patient care by making patients feel welcomed and valued, controlling the flow of appointments, and responding to all phone calls and emails within 2 hours and always within 24 hours. They guide patients through our out‑of‑network experience and greet all patients who enter the clinic with a smile, executing 5‑star customer service and fostering a community environment for patients and team members.
Qualifications
Previous customer service experience
Hospitable, welcoming, and team‑oriented
Strong communication skills and ability to multi‑task
Strong attention to detail and willingness to grow
BA/BSc degree preferred, not required
What We Offer
We know that exceptional patient service can only be achieved when our team is well cared for
We strive to create an environment that bolsters career growth while providing the flexibility and time necessary to simply be a human being
One Medical paid membership: Learn more at onemedical.com/business
Mental Health benefits that include paid time off and support services through Journey Live & employer‑sponsored EAP program
Medical, Dental, Vision Benefits, Commuter FSA Plan
401(k) Safe Harbor Match: SPEAR will make a matching contribution equal to 100% of the first 3% of annual compensation, plus 50% of the next 2% of annual compensation. The total SPEAR matching contribution will not exceed 4% of your annual compensation
Generous paid time including PTO, Floating Holidays, Company Holidays, Mental Health
Commuter FSA Plans – pre‑tax savings plans for travel to & from work
Employee Perks: discounted rates for entertainment, travel, fitness, insurance plans, etc. Gym membership discounts with Blink & Crunch Fitness
Company Events – Annual Summer Picnic and Holiday Awards Celebration
Physical Requirements
Manual dexterity to manipulate office equipment and make written notations
Ability to use computer keyboard 90% of each workday
Hearing acuity to communicate over the telephone
Visual acuity to read information on computer screen
Ability to sit, stand, walk for extended periods of time
Occasionally lift 10 pounds floor to waist
We value empathy in our team members and a dedication to clinical excellence — whatever your workstyle — above all else. While we are looking for both entrepreneurial big‑thinkers and those dedicated simply to the day‑to‑day of treatment, successful candidates will understand that being clear is kind and that actions express priorities. No matter where you are in your career, we are positive you will find your niche with us and grow.
Further Success Factors
Passion for the field hospitality and customer service
Self‑motivation and willingness to go above and beyond
Enjoyment of seeking out an opportunity to make an impact daily and connecting with people
A proactive, collaborative, team‑oriented attitude because we don’t work in silos
You celebrate wins and learn from losses with your patients, colleagues, and surrounding communities
Spear‑IT Values
Service
Passion
Empathy
Accountability
Respect
Impact
Teamwork
About Us
Spear Physical and Occupational Therapy is the nation’s leading outpatient practice. With more than 40 clinics in the New York Tri‑State Area and 25 years of experience, Spear provides unprecedented patient access to physical and occupational therapy through its robust list of services covered by most major insurances. Since its founding, Spear has been honored by some of the top medical, academic, and business communities. Among these accolades, they have twice been named the nation’s top physical therapy practice by the American Physical Therapy Association and WebPT, received the Columbia Award for Leadership in Clinical Education, served as official therapists to Olympic teams and Broadway shows, and been featured for their expertise in The New York Times, CBS News, Good Morning America, The Today Show, and more. Learn more about Spear’s history of excellence at spearcenter.com.