Join to apply for the Care Coordinator – In Home role at Southwest Behavioral & Health Services .
Southwest Behavioral and Health Services is seeking a dedicated and compassionate In-Home Care Coordinator who can help us fulfill our mission: “Delivering compassionate care to enhance lives and improve communities”. We are looking for an organized professional with excellent communication skills and problem‑solving ability. If this describes you, we would love to have you on our Mesa team.
Job Preview – At a Glance
Interventions may be individual, group based, or community collaboration.
Performs crisis stabilization functions.
Assists consumer and/or guardian in accessing community resources.
Completes necessary paperwork for referrals, coordination, admission, discharge, and out‑of‑home placements.
Serves as central support for the clinical team.
Performs care coordination functions, including clinical care coordination within and outside the agency and authorizations for residential or out‑of‑home placements.
Duties & Responsibilities
Reviews documents received and requests required documents to the appropriate level of care for members.
Assesses consumers in accordance with established policies and procedures and clinical protocols.
Develops service plans with consumers based on assessment and diagnostic process.
Coordinates consumer care or reports on interventions by meeting with CFT and ART to review efficacy of interventions and to revise plans of service with consumers.
Develops and maintains appropriate relationships with consumers and formal/informal support systems.
Provides support, information, education or guidance to consumers and support system members concerning issues of treatment planning, advocacy, and medication management.
Monitors mental status of consumers and response to treatment plans through face‑to‑face contact, and updates treatment plans as needed.
Works collaboratively with treatment team and all external members of consumer’s services.
Provides face‑to‑face crisis intervention.
Completes safety plans with consumers.
Conducts groups as needed.
Transitions consumer to appropriate level of care upon conclusion of treatment.
Provides information to consumers and family members or guardians concerning community resources and linkages to other services.
Assists consumers, families or guardians in securing appointments with support services and agencies, as needed.
Maintains accurate, thorough and current documentation of contact with consumers, treatment progress and services received or provided.
Maintains close coordination with the PCP health plan, stakeholders, and funding source for all consumers.
Attends weekly clinical staff meetings and all staff meetings.
Coordinates hospital discharges by scheduling follow‑up appointments and ensures proper communication between inpatient and outpatient teams.
Enrolls members through the intake process where assessment, service plan, safety/support plan is completed.
Completes outreach for members who miss an appointment and follows up with re‑engagement process.
Completes chart closures.
Maintains quality and compliance in consumer charts.
To ensure compliance & adequate services, additional job duties may be required to meet the needs of the program and/or department.
Education & Qualifications
Minimum requirement: 21 years of age.
A Bachelor’s degree with one year of full‑time behavioral health experience; a combination of experience and education totaling five years is acceptable.
Must have fingerprint clearance issued by the Arizona Department of Public Safety or be eligible to receive it within eight (8) weeks of hire.
Benefits
3 weeks of PTO in the first year of employment, with increased accruals after continued service.
10 paid holidays.
Low‑cost medical, dental and vision insurance, short‑term/long‑term disability and life insurance for employees.
We will help you save for retirement – 40% company match up to a 10% deferral into your SB&H retirement account.
Career Development – Benefit from our culture of internal promotion.
Tuition reimbursement program & discount degree programs to help with higher education goals.
Employee Assistance Program, health & wellness and much more.
Southwest Behavioral & Health Services is a large and growing, non‑profit community‑based provider of behavioral health services with locations throughout the Phoenix metropolitan area, rural Maricopa County, Gila, Pinal, Mohave, Coconino, and Yavapai Counties. We are a well‑established voice in the community with more than 115 sites, over one thousand employees, and 40 years of experience.
Our Empowered Belonging Program: Commitment To
Voice & Visibility – ensuring every team member’s ideas, experiences, and contributions are recognized and heard.
Fair Access – fostering openness and fairness in opportunities for growth, leadership, and advancement.
Culture of Connection – building authentic, meaningful relationships across backgrounds, roles, and experiences.
Learning & Growth – providing opportunities for ongoing development, empathy, and leadership.
Well‑being & Safety – prioritizing the mental, emotional, and psychological safety of every person.
Where everyone belongs. Where everyone leads.
SB&H is a drug‑free workplace. Drug screening is required. Southwest Behavioral & Health Services is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Seniority level
Entry level
Employment type
Full‑time
Job function
Health Care Provider
Industries
Non‑profit Organizations and Hospitals and Health Care