Care Coordinator, ICC/FIT, Greenfield
CSO is looking for a Care Coordinator for our Intensive Care Coordination (ICC)/Family Based Intensive Treatment (FIT) team in Greenfield.
Intensive Care Coordination is based on the well‑known principles of Wraparound Care that respects and incorporates the needs and choices of the family with a focus on family culture and strengths. The Care Plan Team is chosen by the family, and the team helps inform the family on the resources, supports, and interventions that can support the family's goals. Coordination of Care has shown better outcomes in improving the lives of children and families and is a key component of our children's behavioral health system. Care Coordinators work as a team with a Family Partner, an individual with lived experience parenting a child with emotional/behavioral needs.
Starting Salary: $38,000–$44,000/year
You Will
Coordinate multiple services/supports for children and youth under the age of 21 with emotional/behavioral needs to develop an integrated Care Plan.
Facilitate Care Planning and learn the Wraparound Model of Care.
Act as a liaison with partnering agencies, State agencies, school personnel, etc.
Meet with youth and families in their home, at the office, and in the community.
Provide referrals and linkages to appropriate services.
Support caregivers to learn effective advocacy skills.
Identify/engage the family's natural supports on the team.
Be flexible to occasionally work evening and/or weekend shifts.
Your Background
Master's or Bachelor's degree in a mental health field.
Associate's degree or high school diploma with a minimum of five (5) years of relevant experience working with children ages 3–21 with emotional/physical challenges and navigating child/family-serving systems.
Valid driver's license and reliable transportation.
Bilingual candidates are strongly encouraged to apply.
Values
Positive – maintaining resiliency and focusing on solutions.
Respectful – collaborating and effectively communicating.
Insightful – demonstrating self‑awareness and effectively prioritizing.
Conscientious – taking accountability and applying feedback.
What We Offer
Competitive salaries, full health and dental coverage, free CEUs for in‑house training, ample paid time off, a 403(b) retirement savings plan, employee referral bonuses, group‑rate supplemental insurances, a premier employee assistance program, personal cell phone plan discounts, and a flexible, supportive work environment fostering collaboration.
About Our Agency
Clinical & Support Options, Inc. is a dynamic behavioral health organization serving Western Massachusetts for over 50 years. With offices across Springfield, Northampton, Greenfield, and beyond, we are dedicated to providing comprehensive support to individuals and families. Join our team of over 650 multi‑disciplinary staff and become part of a collaborative environment where excellence is fostered internally and partnerships are forged externally with community organizations. CSO has consistently received high marks on internal employee satisfaction surveys and is recognized as a top workplace in the healthcare industry.
Training in Trauma Informed Care, Motivational Interviewing, Mindfulness Skills, and more is provided.