Nuvia Dental Implant Center is rapidly expanding and looking for enthusiastic Care Coordinators to join our growing team. We are a leader in dental implant services, known for our exceptional patient care and innovative solutions. With over 45 locations across the country, Nuvia has been featured on major news outlets such as Yahoo Finance, ABC, and CBS. Nuvia's 50,000+ 5‑star Google reviews make it an ideal career for any hard‑working Care Coordinator who enjoys helping patients through a life‑changing procedure.
What Nuvia Offers
Pay: $20‑$39 per hour
$20‑$24 per hour base
Up to $2,000 monthly bonuses averaging out to roughly $12 per hour
Up to $2,000 quarterly bonuses averaging out to roughly $4 per hour
Benefits Package: comprehensive health, dental, vision, life insurance, short and long‑term disability, 401(k) with match, paid training, PTO, bereavement leave, parental leave, and an employee assistance program.
Role Overview
The Care Coordinator is patient‑focused and dedicated to ensuring patients have a seamless experience while in the office. Responsibilities involve greeting patients, managing appointments, handling various administrative tasks, and actively gathering patient feedback through reviews.
Responsibilities
Live company core values
Greet and welcome patients
Cultivate a positive and welcoming environment
Communicate well with other team members to provide seamless patient care
Manage appointments and scheduling
Handle billing and payment processing
Provide general administrative support
Actively gather patient reviews
Build strong patient relationships
Attend daily huddles
Collaborate with the team to achieve shared goals
Qualifications
BLS certification
Strong interpersonal skills
Warm and empathetic
Team oriented
Sales‑oriented
Results‑Focused
Adaptable
A Day In The Life
Morning Routine: Prepare the office for the day, ensuring everything is clean, organized, and stocked. Attend the morning huddle to discuss the day's schedule, priorities, and any urgent matters. Review the schedule: Check the day's appointments and prepare for any special requests or concerns.
Patient Interactions: Greet each patient with a warm smile and a friendly demeanor, setting the tone for a positive experience. Efficiently schedule and reschedule appointments, ensuring optimal patient flow.
Handling Billing and Payments: Process payments, answer billing questions, and address any concerns. Provide Administrative Support: Assist with various administrative tasks, such as filing, scanning, and data entry.
Patient Engagement: Proactively seek patient feedback and encourage them to share their experiences online. Connect with patients on a personal level, addressing their needs and concerns. Provide clear and concise information about treatment plans, procedures, and financing options.
Team Collaboration: Participate in daily huddles to discuss team goals, challenges, and successes. Work closely with other team members, such as doctors, dental assistants, and sales consultants.
End‑of‑Day Tasks: Reflect on the day's activities and identify any areas for improvement. Review the schedule for the following day and ensure all necessary preparations are made. Make sure the office is ready for patients the next day, turn off lights and equipment, and secure the office.