Do you want to make a positive difference in the lives of youth and families? If yes, join the great team of people at Koinonia Family Services in Fresno working in our enhanced care management (ECM) program as a part-time ECM Care Coordinator. As a Care Coordinator, you'll play a key role in connecting individuals to services and resources tailored to meet their unique needs. Your responsibilities will include conducting assessments, developing individualized care plans, overseeing service coordination and referrals, and providing education to help individuals make informed, healthy lifestyle choices. We are seeking candidates with strong bilingual or multilingual proficiency to ensure effective communication with our diverse client base.
Opportunity Highlights
A job with a purpose; help support youth and families in need
Hourly pay rate: $23.00 per hour to start, or higher with prior ECM experience
Benefits include paid time off (PTO), paid holidays, and participation in our 401k plan
A variety of shifts that work with your schedule (afternoons/early evenings)
Remote work available between in-person sessions
Work with a great team of people who care about each other and care about our mission to help youth and families find hope and healing
Mileage reimbursement for miles driven for business
This is a part-time role offering 20-25 hours per week. Shifts typically run from early afternoon to early evening. There is some flexibility in the schedule to accommodate your personal schedule.
Key Responsibilities
Conduct assessments of individuals' needs and formulate individualized care plans
Enthusiastically educate and enroll clients about services, and motivate them to engage in services.
Meet with individuals in their homes to facilitate services
Oversee and ensure the seamless coordination of services, including physical, mental, dental care and social services
Act as the primary liaison between individuals and their healthcare providers, and social services
Stay informed about community resources and actively refer individuals to appropriate services as needed
Maintain regular contact with clients to review and update care plans, and monitor clients' progress and outcomes
Advocate for the needs and rights of clients within healthcare and social service settings
Provide clients and families with resources and guidance on making informed health and lifestyle choices
Document services according to ECM program standards
Work closely with interdisciplinary teams, community partners, and stakeholders to enhance service delivery.
Qualifications
A strong desire to help people in need achieve successful outcomes
Proficient bilingual or multilingual abilities are a plus
Minimum 2 years of case management (or related) experience
Knowledge of community resources
Excellent interpersonal and communication skills
Comfortable talking to people and motivating them to seek services
Ability to collaborate with interdisciplinary teams
Experience with high-needs populations
Proficiency in electronic health records a plus
A high degree of integrity, ethics and confidentiality
Demonstrated ability to work independently and maintain productivity with minimal supervision
Cultural sensitivity and awareness
Valid driver’s license and auto insurance
High school graduate or GED required
Prior experience as a community health worker, peer support specialist, medical assistant or similar role is a plus.
Qualified candidates must complete a criminal background clearance through the California Department of Justice and FBI to ensure eligibility for employment, as well as a pre-employment physical and TB test. This position requires a valid driver’s license, auto insurance and reliable transportation as driving is an essential job function. ECM Care Coordinators are responsible for tasks such as visiting client homes, attending in-person meetings, and engaging with community partners, often in locations not easily accessible by alternative transportation methods. The nature of these responsibilities necessitates the ability to drive to ensure timely, reliable, confidential and effective support for the youth and families we serve. Koinonia Family Services is an equal‑opportunity employer.
Equal Opportunity Statement
Koinonia Family Services is an equal‑opportunity employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.