Becoming part of the Sweetser family means you can make a difference in the lives of Maine children, adults, and families every day. As a nationally recognized and accredited leader, we offer competitive salaries, a wide range of benefits and the opportunity to join a passionate team of more than 700 employees.
Care Coordinator – Crisis
Job Code: 12983
Location: Brunswick 04011
Department: Crisis Intervention Adult
FT/PT Status: Full Time
Summary
Make a real difference when it matters most. Are you passionate about helping individuals and families through their most challenging moments? Join Sweetser’s compassionate and dedicated team as a Care Coordinator – Crisis Services, where every day offers the opportunity to bring stability, hope, and healing to those experiencing behavioral health crises.
Responsibilities
Provide immediate crisis intervention and stabilization support for individuals and families in need.
Conduct comprehensive assessments and deliver community-based interventions tailored to each person’s unique situation.
Offer follow-up support for up to 60 days, ensuring ongoing care and connection to necessary services.
Serve as a key liaison, fostering collaboration, coordination, and communication between Sweetser and Maine Behavioral Health’s Certified Community Behavioral Health Clinic team.
Essential Functions
Respond to requests for crisis intervention, consultation, and support for persons served, family members, community-based service providers and state agencies in order to assist in stabilization of crisis situations involving children and/or adults who are experiencing an acute psychiatric crisis.
In collaboration with the caller, determine the need for a face‑to‑face assessment and, if needed, negotiate a meeting site convenient for the individual that provides safety for all involved. Crisis staff are encouraged to provide service in the least restrictive setting that supports the comfort and dignity of the person served.
May provide co‑response with law enforcement for cases with behavioral health concerns.
May facilitate voluntary or involuntary hospitalization in accordance with state regulations.
Develop and participate in implementation of crisis follow‑up by providing stabilization support for up to 60 days.
Promote statewide crisis services through outreach/education and marketing.
Provide reciprocal communication between Sweetser and Maine Behavioral Health’s Certified Community Behavioral Health Clinic team.
Participate in collaborative meetings as scheduled, including morning huddles, and provide ongoing feedback, problem solving, and case consultation to the MBH CCBHC team.
Other duties as assigned.
Knowledge, Skills & Abilities
Demonstrate professionalism and collaboration with others.
Receive and understand professional feedback from supervisors and colleagues and implement supervisory suggestions for performance improvement.
Recognize signs of increasing clinical or situational risk and of escalating behavior and utilize de‑escalation and safety implementation techniques effectively.
Recognize variables underlying stressful situations, discern methods to diffuse or contain them and quickly implement the most effective intervention.
Provide crisis assessments and develop/implement stabilization plans that are creative and specific to the persons served and their needs and promote health and growth with the goal of reintegration into the community.
Manage multi‑task situations and conflicting demands, cope with stressful situations, prioritize projects and responsibilities, and meet critical deadlines.
Maintain current knowledge in present practice area, i.e., attend required hours of organizational educational programs and utilize clinical supervision as a learning experience.
Use listening skills, flexible collaboration and a consistent problem‑solving focus in working to resolve differences with colleagues, peers and clients.
Communicate ideas and opinions in a clear and constructive manner, both verbally and in writing.