LifeStream is a behavioral health and social services organization that provides high-quality treatment, education, care management, rehabilitation, child welfare, primary care and homeless services to children, adolescents, and adults. Located in Central Florida, LifeStream primarily serves the residents of Lake, Citrus and Sumter Counties, with additional programs located in Orange, Marion, Hernando counties.
JOB SUMMARY
The Care Coordinator functions as an advocate and support person to those individuals assigned. This employee links them to appropriate services and monitors the progress or lack of progress by the individual. The Care Manager works closely with the individual, the individual's family, LifeStream staff, and other community organizations to meet those needs and to allow the individual to live as independently as possible within the community.
ESSENTIAL FUNCTIONS and RESPONSIBILITIES
Convenes/attends staffing as necessary for assessing and coordinating services for clients.
Completes required agency, funding, legal, statistical and fiscal documentation in an accurate and timely manner.
It is important for a person in this position to enjoy working with difficult clients and act as a role model whenever possible.
Able and willing to work flexible hours.
Regular driving between appointments and a clean driving history and valid driver's license is an essential function of the position.
Direct care services include assessment interventions and case management.
Services provided within the community and the team members must be flexible to meet with individuals at various times.
The employee will assume program responsibilities as designated by the Supervisor.
Participate consistently in all in-service training programs.
The ability to work collaboratively with others and to accept constructive criticism from supervisors and managers.
The ability to comply with the regulations requiring a workplace of dignity and respect and equal employment opportunity compliance.
Willingness to abide by the company's published rules and regulations.
COMPETENCIES
Serving Our Consumers: Effectively meeting consumer needs, building productive consumer relationships, and taking responsibility for consumer satisfaction and loyalty.
Consumer Focus: Consistently commits to meeting the expectations and requirements of internal and external consumers.
Valuing Diversity: Works effectively with all races, nationalities, cultures, disabilities, ages, and genders.
Effective Communication: Clearly conveying information and ideas to individuals and groups in a manner that engages the audience and helps them understand and retain the message.
Listening: Is attentive and listens to others. Considerate of the opinions of others when in disagreement.
Conflict Management: Consistently promotes calm dialogue and cooperation during moments of conflict.
Continuous Improvement: The ongoing process of achieving positive changes in service and processes in order to improve efficiency and quality.
Organizing: Orchestrates multiple activities to accomplish a goal and keeps orderly files and records such that information can be retrieved when requested.
Creativity: Tries old solutions to problems but will search for new methods when challenged.
Expertise: Demonstrating proficiency of an employee's skill or knowledge within their field of practice.
Job Specific Learning: Successfully incorporates new learning into his or her job.
KNOWLEDGE and JOB SKILLS
Must also be familiar with the physical, social and emotional characteristics associated with the substance abuse disease concept, with co-occurring (MH) disorders, and with trauma-informed care concepts. Good clinical skills with the ability to make clinical decisions about the individual's stability are basic. Crisis intervention skills are vital. Time management skills are fundamental. Good verbal and written communication skills are vital to this position. Good handwriting and documentation skills are essential. Professional telephone skills are essential. Computer knowledge is vital to the satisfactory performance of this position.
JUDGMENT/DECISION MAKING
Able to make sound assessment of consumer risks and needs. Must interact with consumers through a trauma informed approach. Must utilize judgment in a manner that will actively promote the program through their actions and interactions with others. Must uphold ethical standards of practice.
EDUCATION & EXPERIENCE
Bachelor's Degree with major coursework in the human services field required.
Minimum of Two years' experience in the social services field.
Minimum of Two (2) years of experience working with the chronically mentally ill in an acute psychiatric or case/care management function required.
If in personal recovery, two (2) years of successive recovery required.
Must be over the age of 21.
Minimum of 5-years driving experience required.
Possess a continuously valid US Driver's license for the past three years, from date of issue required.
Safe driving record required.
BENEFITS
Health/Dental/Vision Insurance
Short Term Disability
Pension Plan
403(b)
PTO (Over 4 weeks your 1st year!)
Flexible Work Schedules
Tuition Reimbursement Program
Free Telehealth Services
And More!
APPLICATION
Quick Apply or through LifeStream's Website: https://secure3.entertimeonline.com/ta/6030993.careers?CareersSearch
EEO STATEMENT
LifeStream is an equal opportunity employer and does not discriminate against any applicant based on age, citizenship, color, covered veteran status, disability, gender identity, genetic information, marital status, race, religion, sex, sexual orientation, or other protected status in accordance with applicable federal, state, and local laws.