Join to apply for the Care Coordinator role at First Responder Wellness
The Care Coordinator position will assist in the coordination of department requests, such as critical incident responses, answering incoming calls and emails, collecting client information, and scheduling corresponding appointments. Care Coordinators work with internal systems and our team of mental health professionals to support scheduling requirements for contracted departments and their personnel. Responsibilities may also include documentation preparation and distribution, arranging meetings, generating reports, greeting clients, and maintaining files.
Responsibilities Answer incoming calls and emails in a professional manner
Greeting clients and prospective clients warmly and reminding them of upcoming appointments
Provide exceptional customer service to all current and prospective clients
Coordinate and schedule appointments for client consultations, procedures, and visits with clinical personnel
Ensure appropriate clinician assignments to meet the clinical needs of the client
Work closely with the clinical team to ensure seamless coordination and handle scheduling changes in a timely manner
Resolve scheduling conflicts proactively
Prepare and distribute documentation as required
Arrange meetings and facilitate communication between team members
Generate reports and maintain organized client files
Undertake other duties as assigned, contributing to the overall efficiency of the team
Minimum Requirements High school diploma or equivalent. AA or BA preferred
Excellent organizational, communication, and interpersonal skills
Ability to thrive in a fast-paced environment
Professional demeanor and experience in customer-facing roles
Proficiency in scheduling systems and basic computer skills
Clerical or administrative experience
Knowledge of healthcare terminology preferred
Basic computer program knowledge
Current CPR/First Aid certification
Current negative TB test
Must be at least 18 years old
Competencies Ability to work in a fast-paced environment
Excellent organization and coordination skills with the ability to manage multiple tasks, projects, and deadlines
Excellent attention to detail
A minimum of five years of experience working with Microsoft Word, Outlook, Excel, and PowerPoint
Solid understanding of computers and using the Internet for research, projects, and completing daily tasks
Professional phone etiquette with a commitment to providing great customer service
Ability to solve problems independently
Ability to work well with others
Ability to multitask
Commitment to cultural diversity and sensitivity
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Health Care Provider
Industries: Hospitals and Health Care
Location: San Bernardino, CA