Who We Are
At Suvida Healthcare, we are not just caregivers; we are compassionate advocates dedicated to enriching the lives of our cherished seniors. As a Team Member with us, you will embark on a fulfilling journey where your skills and empathy converge to make a meaningful impact on the well‑being of an underserved community and their families. Our multidisciplinary primary care program is built to address the physical, behavioral, social, and cultural needs of Medicare‑eligible Hispanic seniors.
What Makes Us Unique
We are an empowered primary‑care team that creates health equity through an exceptional clinical and consumer experience, improving the quality of life for the people, families, and neighborhoods we serve. We tailor our primary‑care program to the culture, language, social, and overall well‑being of the seniors we serve.
How We Work – Culture & Core Beliefs
Earn Trust
Building Relationships
Creating Joy
Doing Right
Improving Every Day
Moving Forward
Our Promise – Benefits
Purpose‑Driven Career
Competitive Pay
Best‑In‑Class Medical/Dental Coverage
Free Mental Health & Life Coaching for Team Members and their Dependents
Holiday Time Off with Pay
Paid Community Service Day
Paid Parental/Family Leave
Paid Bereavement Leave
Generous Paid Time Off (PTO)
401k Retirement Plan with Company Match
And much more…
Position Summary
The Care Coordinator will play a pivotal role in delivering high‑quality care to our patients at Suvida Healthcare. Working closely with the Nurse Care Manager, the Care Coordinator will be responsible for conducting daily patient follow‑ups, processing durable medical equipment (DME) and home health orders, triaging calls, retrieving hospital records for recently admitted patients, and performing other clinical clerical tasks within the scope of practice for high‑risk patients. The Care Coordinator will also undertake additional tasks as assigned by the Nurse Care Manager.
Responsibilities
Conduct daily patient follow‑ups for high‑risk patients within the Chronic Care and Transition of Care Programs
Process DME and home health orders efficiently and accurately
Support inbound triage calls from patients and coordinate appropriate responses to acute patient needs
Retrieve hospital records for patients recently admitted to external facilities
Perform clinical clerical tasks to support the Chronic Care Program and Transition of Care Programs
Assist in procedures within the Medical Assistant scope of practice for high‑risk patients
Collaborate closely with the Nurse Care Manager to ensure seamless patient care delivery
Identify and address barriers to care for high‑risk patients
Coordinate patient care progression throughout the continuum, including transitions from acute and post‑acute settings to home or other transitional care facilities
Communicate effectively with physicians, nursing staff, and other members of the multidisciplinary care team
Facilitate patient discharge planning process to optimize outcomes and satisfaction
Monitor patient progress and intervene as necessary to ensure patient‑focused, high‑quality care
Collaborate with external case managers and community resources as needed
Actively participate in clinical performance improvement activities
Support activities to promote closure of care gaps and attainment of Medicare HEDIS metrics
Other tasks as assigned
What You’ll Bring – Knowledge, Skills, and Abilities
Minimum 2 years of experience as a Medical Assistant or as an LPN/LVN
Experience in chronic care management or related field preferred
Excellent interpersonal and communication skills
Strong organizational and time‑management abilities
Proficiency in Microsoft Office suite
Bilingual/Bicultural (English and Spanish) required
Education, Experience, Licensure, or Certification Requirements
High school diploma or equivalent required
Completion of a Medical Assistant program required
Certification in Medical Assisting from AAMA, CCMA, or any other nationally recognized body required
LPN/LVN license preferred
Equal Employment Opportunity (EEO) Policy
Suvida Healthcare provides equal employment opportunities to all Team Members and applicants for employment and prohibits discrimination and harassment of any type with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.