Overview Employer Industry: Mental Health Services
Why consider this job opportunity:
Salary up to $55,300
Equity in a high-growth start-up
Comprehensive medical, dental, and vision coverage
Paid time off, including nine paid holidays and a Winter Office Closure from Christmas Day through New Year’s Day
Annual $1,000 Productivity & Wellness Stipend to support personal and professional goals
Supportive and collaborative work environment focused on diversity, equity, inclusion, and belonging
Responsibilities Support clients via phone and email during 8-hour shifts between 9 AM - 5 PM PST/EST
Serve as an empathetic point of contact for clients navigating care
Explain basic insurance benefits and billing processes to clients
Assist the clinical team with operational workflows such as scheduling logistics and refund requests
Help onboard new Care Coordinators and contribute to improving processes for clients and clinicians
Qualifications Comfortable speaking on the phone with a diverse range of clients
Detail-oriented and excited about problem-solving
Knowledgeable or interested in learning about health insurance and claims submission
Ability to work in a metrics-based environment
Excited about navigating a growing and sometimes ambiguous environment
Preferred Qualifications Previous experience in customer service or healthcare support roles
Familiarity with mental health services or healthcare systems
Strong written and verbal communication skills
Experience with scheduling and operational workflows
Ability to adapt to rapidly changing environments
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