Join to apply for the Care Coordinator role at Groups Recover Together .
Groups is a leading outpatient provider specializing in substance use disorder (SUD) treatment. We are committed to supporting underserved communities hit hardest by the opioid crisis. Since 2014, our local care teams have guided hundreds of thousands of individuals on their path to recovery, helping them reclaim their purpose and dignity through compassionate, collaborative care.
Our evidence‑based approach combines medication, group therapy and personalized support, delivered online and in person by local providers. Founded on the belief that recovery extends beyond the traditional office visit, Groups helps members build a foundation for long‑term recovery and the fulfilling lives they want and deserve.
Together with our community partners, public agencies, and health plans, we are raising the bar in addiction healthcare—and we’re just getting started.
Responsibilities
Administrative Functions
Deliver outstanding customer service to members, visitors and community stakeholders through in‑person interactions, phone calls, text messages, email or video conferencing.
Maintain the overall office, ensuring cleanliness, compliance with Health and Safety Standards, and a welcoming environment for members.
Ensure member compliance with provider attendance.
Support counselors in managing in‑person or virtual group meetings.
Support members with their treatment, including obtaining ROIs, submitting UDS, conducting medication counts.
Support providers with medication and prescription adjustments for members.
Care Coordination Functions
Maintain a shared caseload, coordinating with counselors, providers and recovery support specialists to connect members with local resources and remove barriers to care.
Support new members in transitioning to their home care team and adapting to the Groups model.
Link members to services, follow up on needs and troubleshoot treatment‑related issues (scheduling, pharmacy, prescriptions, and care coordination).
Become an expert in community insurance, healthcare and social services.
Facilitate access to community‑based support systems.
Conduct outreach and engagement efforts.
Collaborate with a multidisciplinary team to ensure quality, member‑centered care.
Assist members in goal‑setting, care coordination and treatment engagement.
Maintain accurate, timely documentation in the electronic health record.
Participate in required continuing education to uphold certification or licensure.
Other Duties and Responsibilities
Other duties as assigned.
Knowledge, Skills, and Abilities
Ability to manage and prioritize tasks efficiently and optimize productivity.
Strong attention to detail and ability to manage confidential and highly sensitive information.
Strong written and verbal communication skills.
Knowledge of member‑centered care.
Ability to identify necessary resources and services for members and coordinate provision of services.
Adaptability by being flexible to change, willing to learn new tools and processes, and handle unexpected situations well.
Exceptional customer service skills.
Familiarity with Google Docs, Sheets, Drive, Email and ability to troubleshoot minor technological challenges.
Ability to use discretion and work independently under general supervision.
Ability to establish effective working relationships and maintain appropriate professional and personal boundaries with internal staff, members and relevant community organizations.
Ability to understand and adhere to the Professional Code of Conduct.
Ability to support multiple clinicians and recovery support specialists.
Qualifications and Requirements
Salary range: $43,000–$50,000 per year (based on experience and education).
Schedule: Mon–Thurs 10‑hour day. One day working from home.
High school diploma required.
2 years of relevant experience preferred (case management, care navigation, healthcare, administration or hospitality).
Ability to work evenings.
Experience working with Electronic Medical Record (EMR) systems.
Access to reliable internet and telephone services (50 M download/10 M upload or higher, strong Wi‑Fi if working remotely).
Must meet pre‑employment requirements and maintain all applicable state and job‑related guidelines for background screening, including fingerprinting, drug testing, health screening and CPR/Basic First Aid as required by state.
Physical Requirements & Working Conditions
While performing the responsibilities of the role, the employee is required to talk and hear, sit, and use hands and fingers. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and stoop, kneel, crouch or crawl. Vision required is close vision.
Limitations and Disclaimer
The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.
Equal Employment Opportunity Statement
Groups is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sex, sexual orientation, transgender status, gender dysphoria, national origin, age, religion, disability, military and veteran status, marital or parental status, citizenship status, genetic information or any other factor which cannot lawfully be used as a basis for an employment decision.