Overview Bilingual Spanish / English Speaking Case Manager - Government at HORNE
HORNE is a professional services firm founded on a cornerstone of public accounting. As a top 25 business advisory firm, our team serves clients from offices and project locations across the nation and Puerto Rico. Our Government Services practice is at the forefront of economic recovery programs nationwide with an experienced and innovative team. We provide program and project management, compliance, grant management, subject matter expertise and disaster recovery solutions to help government agencies affect positive change.
Responsibilities Provide excellent and consistent customer service and support to applicants, the client, constituents, and program team members.
Assist applicants with the completion and submission of their program applications, as needed.
Review submitted applications for completeness and ensure that the program has received all documentation and information needed to perform an eligibility review.
Review applicant vulnerability factors and assign appropriate priority status to their application.
Conduct an orientation and introductory call to assigned applicants and request any documentation or information needed to complete the application.
Ensure program applicants are continuously updated regarding the status of their program application. Maintain frequent, diligent, and professional communication.
Obtain a working knowledge of applicant needs and program eligibility criteria.
Understand program requirements and key objectives.
Understand program processes from start to finish and communicate those processes clearly to applicants.
Gather applicant documentation and upload to the program system of record.
Record all communications in the program system of record.
Position is based in office in one of the intake centers to collaborate directly with case management and leadership regarding program applicant calls.
Qualifications Experience relevant to the functional area and/or experience providing specialized advisory service, including construction, financial, housing, and related industry knowledge. Experience with CDBG housing and/or FEMA hazard mitigation and similar programs/projects is preferred.
Ability to manage effectively with or without subordinates.
Knowledge, skills, and abilities necessary to perform the job function with little to no supervision, while meeting timelines and performance measures.
Ability to acquire a working knowledge of applicable rules and regulations and provide technical assistance.
Excellent written and oral communication skills, strong analytical abilities, the ability to work independently, and effective interpersonal skills.
Intermediate Microsoft Office skills; ability to create tables and graphs in Excel; ability to quickly learn new software applications.
Associate degree preferred.
Local travel may be required; valid driver’s license and a good driving record are required.
Bilingual in Spanish and English required; ability to read, write, and speak both languages.
Detail-oriented with close attention to program compliance requirements, record-keeping guidelines, and file closeout expectations.
Strong customer service skills and knowledge of customer service best practices.
Ability to maintain the confidentiality of program information.
HORNE Values A forward-thinking, anticipatory professional culture driven by potential and impact.
Collaboration, consistency, and community service to empower people.
An inclusive culture that promotes work-life integration and invests in developing focused expertise.
HORNE Offers A distinctive culture that values collaboration, innovation, and positive energy, described by HORNE as “Deliver with Care.”
A team of professionals grounded in strong relationships and a sense of belonging to a common purpose for adding value and making a difference.
A diverse group of individuals working together to leave clients better than we found them.
HORNE does not accept unsolicited agency resumes. HORNE will not be responsible for any agency fees associated with unsolicited resumes.
Seniority level Entry level
Employment type Full-time
Job function Other
Industries Financial Services and Professional Services