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The Temporary Bilingual Case Manager works in collaboration with program staff, providers, and other stakeholders (e.g., immigration attorneys, Maya Indigenous community groups) to cultivate a client-centered, strength-based, and trauma-informed approach. The Temporary Bilingual Case Manager provides ongoing individualized and coordinated case management services that leverage our existing national network of mental health providers to link families to a continuum of appropriate services. The Temporary Bilingual Case Manager’s duties include assessing, planning, implementing, monitoring, documenting, and evaluating actions that are driven by each family’s unique strengths to meet the needs of each family.
ABOUT Todo Por Mi Familia (TPMF)
Todo Por Mi Familia is a federally funded nationwide program created by Seneca in March 2020. TPMF has worked tirelessly to locate and support families that were separated at the border, connecting them with free mental health services they need. TPMF offers the following services to eligible families: (1) pre-reunification counseling to still-separated families awaiting reunification; (2) parenting and psychosocial supports to reunified families in the United States; (3) referrals to behavioral health treatment to still separated children and reunified families in the United States; and (4) related case management services. So far, we have reunited over 1,300 families, connecting them with more than 500 mental health providers across 39 states.
About Seneca
Seneca Family of Agencies is committed to providing traditionally marginalized communities a network of outstanding mental health, community based, and educational services. Seneca Family of Agencies is committed to building a diverse staff. Our programs are deeply engaged in conversations and trainings on Diversity, Equity, and Inclusion in order to bring equity and justice to the youth and families we serve.
Responsibilities
Develop trust and rapport with families in a linguistically and culturally appropriate and trauma-informed manner, utilizing available resources including interpretation and translation services where needed.
Conduct needs assessments to determine each family’s need for pre-reunification counseling, psychoeducation, parenting supports, and/or behavioral health services that ensure individualized treatment objectives and plans for each family are met.
Provide pre-reunification counseling to still separated families and psychoeducation and parenting supports to reunified families in the United States.
Coordinate referrals to behavioral health services for separated children and reunified families in the United States.
Provide case management (e.g., coordinating with schools, facilitating access to health care, and developing linkages to community organizations) in a manner aligned with Seneca’s Unconditional Care treatment model including:
Intake
Assessment
Safety
Treatment
Discharge planning
Serve as a liaison between families and service providers by:
Coordinating referrals that meet families’ logistical needs (timing, geography, in person or telehealth).
Scheduling appointments.
Assisting in completing all enrollment and intake forms.
Arranging any necessary transportation support.
Coordinating interpretation services so that all services are provided in the families preferred languages.
Communicate and coordinate with other stakeholders supporting families (e.g., attorneys, refugee resettlement organizations, schools, and TPMF partners) to ensure families’ needs are met.
Maintain timely and accurate documentation (including agency-assigned paperwork).
Input all information into an electronic database.
Participate in all scheduled trainings and meetings.
Participate in confidentiality trainings and maintain confidentiality of all information regarding families and project efforts.
Adhere to established guidelines for timely response to incoming calls and correspondence.
Qualifications
Bachelor’s degree.
At least 3 years’ experience working with migrant, refugee, or asylum-seeking families.
Proficiency in Spanish, Mam, Q’anjob’al, and/or Ki'che' (Quiché) required.
Experience with case management, family finding and engagement.
Strong communication and organization skills.
Availability to work some evenings and weekends.
At least 21 years of age.
TB test clearance, fingerprinting clearance, and any other state/federal licensing or certification requirements.
Schedule
Full-Time: Temporary
Remote
Compensation
Starting at $36.16 - $38.66 per hour
Actual salary dependent on creditable experience above the minimum qualifications