About Pair Team
At Pair Team, we’re an innovative, mission‑driven company reimagining how Medicaid and Medicare serve the most underserved populations. As a tech‑enabled medical group, we deliver whole‑person care – clinical, behavioral, and social – by partnering with organizations deeply connected to the communities we serve. We’re building a care model that empowers clinicians and care teams to provide compassionate, high‑impact care. Leveraging AI and automation, we reduce administrative burden, streamline coordination, and ensure patients receive timely, personalized support. Our team of nurses, social workers, community health workers, and medical professionals works alongside product, technology, and operations to close care gaps and improve outcomes for high‑need patients. We are one of the largest Enhanced Care Management providers in California and are on track to build the nation’s largest clinically integrated network supporting high‑need patients. Our model has shown real impact, including a 58% reduction in emergency department visits and a 29% reduction in hospital admissions.
Our Values
Lead with integrity: We keep our commitments and take responsibility for our actions, choosing authenticity over perfection.
Embrace challenges: We leave our egos at the door and step forward into discomfort instead of retreating into safety, providing feedback with candor and kindness.
Break through walls: We go the extra mile for our patients, partners, and one another, consistently challenging the status quo.
Act beyond yourself: We build each other up, respect boundaries, and assume positive intent.
Care comes first: We hold ourselves to the highest standards for our patients, relentlessly pursuing our mission while ensuring we care for ourselves to care for others.
Pair Team is building a team of deeply passionate individuals ready to change primary care operations for those who need it most. We are looking for a highly motivated full‑time Lead Care Manager who thinks creatively and empathically to help us change the way people access healthcare.
What You’ll Do
Maintain an ongoing caseload of individuals using evidence‑based approaches to promote engagement and achievement of health goals.
Use relationship‑based strategies to support members with social support navigation, recognizing that many may be initially hesitant or distrusting of the healthcare system.
Conduct periodic telephonic and SMS outreach to ensure timely follow‑up.
Work with members to identify health and wellness goals and incorporate them into Health Action Plans/Shared Care Plans.
Support nurse care managers, behavioral health care managers, nurse practitioners, and Community Engagement Specialists with delegated tasks.
Collaborate on care issues by participating in systematic case reviews and consulting with clinical leaders before taking clinical actions.
Consistently meet monthly encounter metrics to ensure compliance with health plan regulations.
Identify and break down barriers to ensure individuals’ continuation with the program.
Assists individuals in securing connections to community supports by scheduling appointments, managing referrals, and ensuring timely follow‑ups.
Coordinate physical care management appointments in collaboration with external and internal providers.
Utilize external and internal online platforms to collaborate with team members and carry out daily tasks.
What You’ll Need
1+ years of general work experience (Case Management preferred).
Physically located in California.
Field Ops: reliable transportation for engagement at clinics, community‑based organizations, and health system partner locations.
Virtual Ops: a quiet, HIPAA‑compliant, internet‑connected space.
Strong understanding of cultural fluency.
High degree of empathy.
Ability to work collaboratively in a multidisciplinary team.
Organizational skills.
Ability to remain patient when faced with adversity.
Strong technical skills and comfort with technology innovation; past experience with CRM databases, basic Excel, Word, email, and video conferencing.
A valid driver’s license and auto liability insurance.
Preferred Qualifications
Demonstrated professional or personal lived experience working closely with individuals experiencing complex chronic needs, homelessness, or severe mental illness/substance use disorder.
2+ years of case management experience.
Experience with motivational interviewing.
Knowledge of medical terminology.
Zest for problem solving, seeking answers, and thinking outside the box.
Detail‑oriented, organized self‑starter who is a rockstar multitasker.
Reliable and comfortable in an ever‑changing environment.
Salary: $22–$25/hour.
401(k).
Monthly $100 work‑from‑home expense stipend.
Gas reimbursements for on‑site engagement days.
Flexible vacation policy – take the time you need to recharge.
We provide all equipment needed for the role.
Opportunity for rapid career progression with plenty of room for personal growth.
Pair Team is an Equal Opportunity Employer. All applicants will be considered without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, marital status, age, disability, military service, or any other characteristic covered by federal, state, or local law. Pair Team participates in E‑Verify to verify employment eligibility for new hires. Any offer of employment is conditioned upon passing a pre‑employment background check, including criminal history, reference checks, and driving records if vehicle use is required.
We do not conduct any TA business outside of our @pairteam.com emails. If you’re concerned about spam or fraudulent activity, please reach out to recruiting@pairteam.com.