About Pair Team
At Pair Team, we’re an innovative, mission‑driven company reimagining how Medicaid and Medicare serve the most underserved populations. As a tech‑enabled medical group, we deliver whole‑person care – clinical, behavioral, and social – by partnering with organizations deeply connected to the communities we serve. We empower clinicians and care teams to provide compassionate, high‑impact care, leveraging AI and automation to reduce administrative burden, streamline coordination, and ensure patients receive timely, personalized support.
Our Values
Lead with integrity: We keep our commitments, take responsibility for our actions, and choose authenticity over perfection.
Embrace challenges: We leave egos at the door, step forward into discomfort, and provide feedback with candor and kindness.
Break through walls: We go the extra mile for patients, partners, and each other, challenging the status quo to achieve consistent improvement.
Act beyond yourself: We build each other up, respect boundaries, and seek first to understand and assume positive intent.
Care comes first: We hold ourselves to the highest standards for our patients, relentlessly pursue our mission, and care for ourselves to better care for others.
Pair Team is building a team of deeply passionate individuals ready to change primary care operations for those who need it most. We are looking for a highly motivated full‑time Lead Care Manager who is willing to think creatively and empathically to help our team change the way people access healthcare.
What You’ll Do
Maintain an ongoing caseload of individuals through evidence‑based approaches to promote engagement and achievement of health goals.
Use relationship‑based strategies to support members with social support navigation, especially those initially hesitant or distrusting of the health care system.
Conduct periodic telephonic and SMS outreach to ensure timely follow‑up to members.
Work with members to identify health/wellness goals and incorporate them into Health Action Plans/Shared Care Plans.
Support nurse care managers, behavioral health care managers, nurse practitioners, and Community Engagement Specialists with delegated tasks.
Collaborate on care issues with the Enhanced Care Management team through systematic case reviews and consultation before taking clinical actions.
Consistently meet monthly encounter metrics to ensure compliance with health plan regulations.
Identify and break down barriers to ensure individuals continue with the program.
Assist individuals in securing connections to community supports by scheduling appointments, managing referrals, and ensuring timely follow‑ups.
Coordinate physical care management appointments in collaboration with external and internal providers.
Utilize external and internal online platforms to collaborate with team members and carry out daily tasks.
What You’ll Need
1+ years of general work experience (Case Management preferred).
Physical location within Alameda County, California.
Strong understanding of cultural fluency and high degree of empathy.
Ability to work collaboratively in a multidisciplinary team and remain patient when faced with adversity.
Organizational skills and strong technical skills with CRM databases, basic Excel, Word, email, and video conferencing.
A valid driver’s license and auto liability insurance.
Reliable transportation for on‑site engagements (twice a month) at clinic, community‑based organization, and health system partner locations.
Virtual‑ops environment: quiet, HIPAA‑compliant and internet‑connected space.
Preferred Qualifications
Demonstrated professional or personal lived experience working closely with individuals experiencing complex chronic needs, homelessness, or severe mental illness/substance use disorder.
Pair Team is an Equal Opportunity Employer. We value diversity and strive to provide an inclusive environment for all applicants and employees. All applicants will be considered without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, marital status, age, disability, military service, genetic information, or any other characteristic covered by federal, state, or local law.
Pair Team participates in E‑Verify to verify employment eligibility for new hires.