Overview
Neighborhood Outreach Access to Health (NOAH) is a Federally Qualified Health Center (FQHC) that offers comprehensive, integrated, and affordable healthcare services to people in need. We serve over 40,000 neighbors with a variety of services, including medical, dental, behavioral health, nutrition, preventive health, eligibility assistance, and health education programs.
At NOAH, we are dedicated to promoting the overall wellness of our employees by fostering a supportive and balanced work environment. We understand the importance of physical, mental, and emotional well‑being, and we strive to create a workplace where our team members can thrive both personally and professionally. Join us in making a difference in our community while enjoying a fulfilling and rewarding career.
Job Summary
The Case Manager is a Behavioral Health Technician (BHT), under the direct supervision of a licensed behavioral health professional (BHP). The role provides clinical services that target treatment outcomes and promote the biopsychosocial health and wellness of the client. The Case Manager is a supportive role that delivers services to improve treatment outcomes and meet patient treatment plan goals.
Duties/Responsibilities
Assistance in identifying, implementing, maintaining, monitoring, and/or modifying behavioral health services on a routine basis
Assistance in identifying, finding, and starting/implementing necessary resources that support activities of daily living and/or respond to the needs of other Social Determinants of Health (SDOH) other than behavioral health services
Coordination of care with the patient, their Health Care Decision Maker (HCDM), healthcare providers, family of origin and/or choice, community resources, and other natural support systems and/or people including educational, social, judicial, community, and other State agencies
Coordination of care activities related to ensuring continuity of care between levels of care (e.g., inpatient to outpatient care) and across multiple services (e.g., personal care services, housing services, nursing services, and family counseling) and providers
Assisting patients in applying for social security benefits
Outreach and follow‑up to patients after report of a crisis event
Participation and engagement in formal and informal case staffing, case conferences, and other meetings with or without the patient/HCDM, DR, or their family participating
Supports, collaborates, and manages with assigned clinicians/providers on caseloads and identified needs
Assistance in maintaining, monitoring and modifying covered services as outlined in the patient’s service plan to address an identified clinical need
Other activities, as needed, that address and/or support the patient with identified treatment needs
Supports rescheduling, outreach, and reengagement efforts as needed
Adheres to all rules and regulations regarding patient confidentiality and patient rights as outlined in contracts, NOAH policy, and state and federal regulations
Maintains position productivity expectations
Performs other related duties as assigned
Required Skills/Knowledge/Abilities
Knowledge of case management principles and practices
Ability to establish and maintain effective working relationships
Excellent verbal and written communication skills and ability to interact with individuals of various social, cultural, and educational backgrounds
Ability to understand and follow written and verbal instructions
Excellent organizational skills and attention to detail
Ability to exercise confidentiality, discretion, and good judgment
Proficient with Microsoft Office Suite or related software
Ability to read, write and speak English; Spanish in addition preferred
Education and Experience
High school diploma or high school equivalency diploma and a combination of education in a field related to behavioral health and full‑time behavioral health work experience totaling at least two years
Associate's degree and at least two years of full‑time behavioral health work experience
Bachelor’s or master’s degree plus one year behavioral health experience OR
Bachelor’s or master’s degree with a behavioral health focus
Other Requirements
New hires are required to pass a pre‑employment background check and drug testing (effective 11/1/2022)
Current Level 1 Fingerprint Clearance Card or must pass fingerprint clearance within 7 days following hire