Overview Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with care, pharmacy benefits, data, and resources they need to feel their best. We foster a culture guided by diversity and inclusion, with talented peers, comprehensive benefits, and career development opportunities. Join us to start Caring. Connecting. Growing together.
Associate Patient Care Coordinator is responsible to the Center Administrator and provides appointment scheduling, patient registration, cashiering, answers incoming calls and performs other related clerical functions. This primary role provides front office support functions.
Hours: Monday - Friday, 8:00 AM - 5:00 PM
Location: 3048 E Baseline Rd, Mesa, AZ
Primary Responsibilities Greets patients as they arrive and manages standard wait times
Completes check-in and check-out tasks including patient demographic verification, insurance verification, complete pre-authorizations and/or precertification of procedures, and copying required documents
Collects co-payments, co-insurance, and deductibles and issues receipts
Manages cashier box and daily deposits according to company policies
Answers phones and schedules appointments
Directs calls as appropriate, assists callers with questions or concerns, and takes messages as needed
Manages medical records (maintains, files/scans, prepares for schedule)
Verifies patient information and documents in the Electronic Health Record (EPIC)
Ensures all correspondence is scanned and/or filed, processes requests for medical records release, and maintains appropriate logs
Establishes and maintains effective working relationships with patients, employees, and the public
Performs other related duties as assigned
Reasons to consider working for UnitedHealth Group Competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team committed to your success. Offerings include:
Paid Time Off accrued from the first pay period plus 8 paid holidays
Medical plan options with Health Spending Account or Health Savings Account
Dental, vision, life and AD&D insurance, short-term and long-term disability coverage
401(k) savings plan and Employee Stock Purchase Plan
Education reimbursement
Employee discounts
Employee assistance program
Employee referral bonus program
Voluntary benefits (pet insurance, legal insurance, LTC insurance, etc.)
More information at the benefits site: http://uhg.hr/uhgbenefits
You'll be rewarded and recognized for your performance in an environment that provides clear directions on what it takes to succeed and offers development for other roles you may be interested in.
Required Qualifications High School Diploma/GED (or higher)
1+ years of experience in customer service
Basic level of proficiency with Microsoft Excel, Word, Outlook, and PowerPoint
Preferred Qualifications 1+ years of EMR experience
1+ years of experience with medical office processes
1+ years of related work experience including data entry
Pay is based on several factors including local labor markets, education, work experience, certifications, etc. In addition to salary, benefits include a comprehensive package, incentive and recognition programs, equity stock purchase, and 401k contribution (eligibility applies). The hourly pay range for this role is $16.00 to $27.69 per hour based on full-time employment. We comply with all minimum wage laws as applicable.
Note: This description reflects UnitedHealth Group's mission to help people live healthier lives and address health disparities. It is the responsibility of the candidate to pass a drug test where required.