Overview Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
Compassion is the essential trait that drives superior health care performance. Our unique team of health care providers is an emerging and important part of Optum and the UnitedHealth Group family of businesses. Our approach helps physicians and other providers deliver the right care at the right time in the right setting. That takes smart ideas and incredible teamwork. In this role, you\'ll support a clinical team that helps patients in new and better ways while showing compassion and respect.
Position The Associate Patient Care Coordinator is responsible for general clinic office functions that support efficient and effective patient care including patient registration, insurance verification, collection of applicable co-insurance and/or co-payments and scheduling of diagnostic and follow-up appointments and answering phones.
Schedule Monday to Friday 8:00am to 5:00pm
Location 4475 S EASTERN AVE, LAS VEGAS, NV, 89119
Primary Responsibilities Provide exceptional service to all customers
Greet patient and check patient in and out. Ensure demographics including insurance information are correct in IDX and update as necessary
Collect appropriate co-pays and adhere to all cash handling policies
Schedule appointments as necessary, verifying correct visit type and primary care provider
Manage waiting room cleanliness and communicate pertinent information to patients; ensure all patients have been assisted
Work with back-office staff to ensure smooth patient flow
Resolve service issues and complaints, and defer to appropriate management or clinical personnel when necessary
Assist co-workers and team members with duties when requested, including floating to other areas
Benefits and Why Work Here Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
Medical Plan options with participation in a Health Spending Account or Health Saving Account
Dental, Vision, Life & AD&D Insurance, Short-term disability and Long-Term Disability coverage
401(k) Savings Plan, Employee Stock Purchase Plan
Education Reimbursement
Employee Discounts
Employee Assistance Program
Employee Referral Bonus Program
Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
More information can be downloaded at: http://uhg.hr/uhgbenefits
Required Qualifications High School Diploma/GED (or higher)
CPR certified or able to obtain certification within 30 days of employment
1+ year of experience in customer service with strong communications in person and via phone
Preferred Qualifications 1+ year of experience in a health care setting
Experience working with Electronic Medical Records (EMR) or Practice Management Software systems
Bilingual in English and Spanish
Understanding of insurance programs and basic managed care principles such as referrals and prior authorization
General understanding of the patient visit from beginning to end
Understanding of customer service in the clinic setting
Knowledge of CPT/ICD-10 coding
Reliable transportation that enables travel to client and/or patient sites within a designated area
Soft Skills Good communication skills, excellent phone etiquette and customer service skills
Possess computer skills
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to salary, we offer benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements).
The hourly pay for this role will range from $16.00 to $27.69 per hour based on full-time employment. We comply with all minimum wage laws as applicable.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone—of every race, gender, sexuality, age, location, and income—deserves the opportunity to live their healthiest life. Today, there are still barriers to good health disproportionally experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes. This is an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
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