Overview
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.
Job Summary
ProHealth is seeking an Associate Patient Care Coordinator to join our growing Family Medicine team.
Position Details
Hours (40 hours): 8 hour shift Monday - Friday between 8:30am - 5pm EST.
Location: 335 Highland Ave, Cheshire, CT (may provide coverage at other locations nearby).
Primary Responsibilities
Conduct check-in and check-out process
Answer incoming calls and use EHR to document details of patient inquiries
Conduct outreach to patients requiring appointments or service follow-up
Schedule appointments using standard scheduling protocols
Manage administrative in-basket pools and work queues
Scan documents into the EHR per standard protocols
Balance payments and prepare deposits
Protect patients' rights by maintaining confidentiality of medical, personal, and financial information
Perform other duties as assigned
Benefits
Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
Medical Plan options along with participation in a Health Spending Account or a Health Saving account
Dental, Vision, Life & AD&D Insurance along with Short-term disability and Long-Term Disability coverage
More information can be downloaded at: http://uhg.hr/uhgbenefits
Required Qualifications
High School Diploma/GED (or higher)
1+ years of customer service, healthcare, and/or administrative experience
Intermediate level of computer proficiency in Microsoft Office
Ability to work schedule between 8:30am - 5pm EST
Access to reliable transportation and active driver's license to provide coverage as needed to other office locations
Preferred Qualifications
Experience working with an electronic health record
Knowledge of medical terminology
Office Administrative / Receptionist / Clerical experience in a medical environment
Customer Service experience in retail, hospitality, etc
Knowledge of ICD-10 and CPT coding
Soft Skills
Ability to work independently and maintain good judgment and accountability
Demonstrated ability to work well with health care providers
Strong organizational and time management skills
Ability to multi-task and prioritize tasks to meet all deadlines
Ability to work well under pressure in a fast-paced environment
Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others
Pay
The hourly pay for this role will range from $16.00 to $27.69 per hour based on full-time employment. We comply with all minimum wage laws as applicable.
Equal Employment Opportunity Statement
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
Drug Test Information
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.