Build a Career That Builds Your Future — with PulteGroup!
Welcome to PulteGroup where we believe in building more than just homes—we believe in building inspired employees, meaningful careers, and a legacy of excellence. If you're looking for work that moves you, a team that values your ideas, and a company that brings you pride, you’ve come to the right place.
As one of the nation’s largest and most respected homebuilders, PulteGroup offers opportunities to grow within a Fortune 500 company that’s consistently recognized as a Fortune 100 Best Company to Work For and a certified Great Place to Work. We’re driven by the bold purpose of Building Incredible Places for People to Live Their Dreams.
For over 70 years, we’ve been building more than homes—we’ve been building trust, innovation, and a culture where every team member is empowered to thrive. Join a company that champions inclusion, celebrates diversity, and supports your personal and professional journey.
Headquartered in vibrant Atlanta, Georgia, and operating in over 45 markets nationwide, we’re proud to build homes through our trusted family of brands—including Innovative Construction Group, Centex, Pulte Homes, Del Webb, DiVosta Homes, American West, and John Wieland Homes and Neighborhoods, Pulte Mortgage, PGP Title, Pulte Insurance Agency—all united under the PulteGroup name.
Apply now and discover a career where your contributions are valued, your growth is supported, and your work makes a lasting impact.
JOB SUMMARY The Assistant Customer Care Manager is responsible for obtaining technical expertise in new home construction to establish a solid foundation and understanding of the basic aspects of construction warranty and customer service. Assists more senior Customer Care Managers and/or direct supervisor in performing their duties and responsibilities.
PRIMARY RESPONSIBILITIES Complete Division and/or Customer Care orientation, onboarding and training programs (e.g., construction knowledge, job site rules, safety, warranty, SWPPP)
Develop literacy in construction warranty, root cause analysis, construction and technical language, construction materials, and Pulte Construction Standards
Responsible for the quality inspections of the home prior to delivery to the customer
Assist other Customer Care Managers and/or direct supervisor in performing their duties and responsibilities, including, but not limited to: Monitoring warranty repairs
Validating service ticket progression
Coordinating & conducting on-site warranty inspections
Entering line items and generating work orders in service system
Conducting follow up with homeowners and vendors relating to open service requests
Gain proficiency in interacting with all customer types with varying communication styles, personalities, & different levels of homeownership experience
Gain confidence in working through common service-related items and gain exposure to escalated issues
Develop independence within role through on the job training and experience
MANAGEMENT RESPONSIBILITIES LEVEL: MENTOR / COACH / FEEDBACK
SCOPE Decision Impact: Division
Department Responsibility: Single
Budgetary Responsibility: No
Direct Reports: No
Indirect Reports: No
Physical Requirements: Position involves sitting, standing and/or movement, the ability to exert minimal force of up to 50 pounds and occasionally exert up to 80 pounds of minimal force to carry, lift, push, pull and otherwise move objects. Must be able to climb ladders, scaffolding and other means to reach and observe all areas of building
Ability to work in various weather conditions -- heat, rain, cold, etc.
REQUIRED EDUCATION Minimum of High School Diploma or equivalent
Bachelor's Degree in Construction or Engineering preferred
Valid Driver's License because driving is an essential function of this position
REQUIRED EXPERIENCE Some Customer service experience or equivalent preferred
Some construction experience or equivalent preferred
Excellent verbal and written communications
Ability to read blueprints
General knowledge of building codes
Basic computer skills
Demonstrated commitment to customer satisfaction
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. We will provide a reasonable accommodation to a qualified applicant with a disability that will enable the individual to have an equal opportunity to participate in the application process and to be considered for a job.
Pulte Homes of Minnesota is an equal employment opportunity/affirmative action employer.
This Organization Participates in e-Verify.