Workdays: Monday – Friday (weekends/evenings as needed)
Location: 202 W French Pl, San Antonio, TX 78210
Organization: Catholic Charities
Mission
The mission of Catholic Charities is to provide for the needs of our community through selfless service under the sign of love.
Summary
The Case Manager is responsible for ensuring that case management, referrals, and services planning for individual client needs are provided and documented within case records. The Case Manager provides these services to meet individual client needs that will contribute to the participant’s overall wellbeing to help decrease isolation, increase social supports, and reduce risk factors. The Case Manager will assist with cases referred from within Catholic Charities and other community partners.
Responsibilities
Schedule case management for seniors with expressed needs and provide assistance to clients in navigating and applying for resources as applicable
Contact clients to provide wellness checks
Complete client intake and pre/post assessments
Maintain client files that include detailed and concise documentation of client service plan
Request emergency assistance funds for qualified participants through CCAOSA programs and/or community partners. Case-by-case program will determine if current budget will allow for direct emergency assistance
Responsible for entering data into agency database and/or mandatory tracking systems in a timely manner
Submit weekly, monthly and/or quarterly reports as directed
Check email and voice mail daily
Maintain up-to-date work calendar with appointments
Work occasional evenings weekends to attend community outreach events for the program and/or agency
Maintain active caseload of clients and assess for reasonable closure
Conduct client follow up based on service plan
Conduct file reviews to ensure client records are in compliance with funding
Maintain good relationships with community partners and resources
Provide client needs such as case management appointments, food, commodities, in person at client’s home and/or in the office as directed
Protect the confidentiality of client information and related materials
Adherence to the Code of Conduct and the Faith and Moral is mandatory
Contribute to a solution-oriented, collaborative team environment aligned with the Mission and Vision
Other duties as assigned by administration (Senior Director, VP of Programs, COO/CEO)
Requirements
Minimum Qualifications
Education
Associate’s and/or Bachelor’s degree in Social Work, related social/health service field, or business-related field preferred
High School Diploma/GED with relevant experience
Experience
Minimum one year of experience in social services and/or customer service
Experience may be substituted for degree with at least 2 years of experience in social or health services, customer service, and/or with a vulnerable population
License and Credentials
Must be at least 21 years of age
Reliable transportation
Valid driver license
Valid vehicle liability insurance
Must have a clean driving record
Minimum Knowledge and Skills
Volunteer management or appropriate related experience
Strong written, verbal, listening, and interpersonal communication skills
Strong organizational skills and attention to detail
Ability to work without close supervision
Follow through to completion of assigned tasks
Flexible, self-directed, organized, and goal-oriented
Ability to manage multiple projects and deadlines
Respect for cultural diversity; handles pressure well
Reliable transportation; clean driving record and insurance
Proficiency with Microsoft Office (Word, Excel, PowerPoint, Publisher)
Detail oriented, able to work independently and in a team
Good written and verbal communication; strong critical thinking and problem solving
Disclaimer
This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job description or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, workload, etc.). This is a Grant funded position and salary is dependent on funding availability. Position can be eliminated at any time because of lack of funding to support this position.
Equal Opportunity
Catholic Charities is an Equal Opportunity Employer. To view this and other employment opportunities please visit our website at www.ccaosa.org . You must apply through our website and complete the application and upload your resume. No phone calls please. If you are chosen for an interview, you will be contacted.