Overview Work Hours: 8:30 a.m. - 5:00 p.m.
Workdays: Monday – Friday (weekends/evenings as needed)
Location: 202 W French Pl, San Antonio TX. 78210
Mission: The mission of Catholic Charities is to provide for the needs of our community through selfless service under the sign of love.
Summary Case Manager is responsible for ensuring that case management, referrals, and services planning for individual client needs are provided and documented within case records. The Case Manager provides these services to meet individual client needs that will contribute to the participant’s overall wellbeing to help decrease isolation, increase social supports, and reduce risk factors. The case manager will assist with cases referred from within Catholic Charities and other community partners.
Position Responsibilities Schedule case management for seniors with expressed needs and provide assistance to clients in navigating and applying for resources as applicable
Contact clients to provide wellness checks
Complete client intake and pre/post assessments
Maintain client files that include detailed and concise documentation of client service plan
Request emergency assistance funds for qualified participants through CCAOSA programs and/or community partners. Case-by-case program will determine if current budget will allow for direct emergency assistance
Responsible for entering data into agency database and/or mandatory tracking systems in a timely manner
Submit weekly, monthly and/or quarterly reports as directed
Check email and voice mail daily
Maintain up-to-date work calendar with appointments
Work occasional evenings weekends to attend community outreach events for the program and or agency
Maintain active caseload of clients and assess for reasonable closure
Conducting client follow up based on service plan
Conducts file reviews to ensure client records are in compliance with funding
Maintain good relationships with community partners and resources
Provide client needs such as case management appointment, food, commodities, in person at client’s home and/or in the office as directed
Responsible for protecting the confidentiality of any information or material obtained in the service with the organization to include but not limited to client names and information, services rendered to clients, donors names and gifts, internal and external investigations or results of any investigations, and financial information.
Adherence to the Code of Conduct and the Faith and Moral is mandatory.
Every employee is required to take a solution-oriented approach in their interactions and undertakings, as well as being a team member that promotes collaboration and commitment to the Mission and Vision of the organization.
Other duties as assigned by administration, i.e. Senior Director, VP of Programs, and/or COO/CEO.
Competencies Advocacy
Building Collaboration
Communication Thorough
Solution Oriented
Minimum Qualifications Education Associate’s and/or Bachelor’s degree in Social Work, related social/health service field, or business-related field preferred
High School Diploma/GED with relevant experience
Experience In addition to a degree, a minimum of one-year experience working in social services and/or customer service
Experience may be substituted for degree in which case person must have at least 2 years of experience working in social or health services, customer service, and/or with vulnerable population.
License and Credentials Must be at least 21 years of age
Reliable transportation
Valid driver license
Valid vehicle liability insurance
Must have a clean driving record
Minimum Knowledge and Skills Volunteer management or appropriate related experience
Strong written, verbal, listening, and interpersonal communication skills
Strong organizational skills and attention to detail
Ability to work without close supervision
Follow through to completion of assigned tasks
Must be flexible, self-directed, organized, and goal-oriented
Must handle multiple projects simultaneously and meet multiple deadlines
Must handle pressure well; sensitivity to cultural diversity required
Reliable, personal transportation required, a clean driving record and current vehicle liability insurance
Experience with computer software and Microsoft Office programs (i.e., Word, Excel, PowerPoint, Publisher)
Must be detail oriented, organized, self-motivated, work well independently and on a team
Must have good written and verbal skills
Must have good critical thinking and problem solving skills
Disclaimer This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job description or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, workload, etc.)
This is a Grant funded position and salary is dependent on funding availability. Position can be eliminated at any time because of lack of funding to support this position .
Catholic Charities is an Equal Opportunity Employer. To view this and other employment opportunities please visit our website at www.ccaosa.org . You must apply through our website and complete the application and upload your resume. No phone calls please. If you are chosen for an interview, you will be contacted.