Vice President of Clinical Quality
Fabric
Full-time
Remote
United States
$230,000 - $270,000 USD yearly
Sales, Triage Telehealth, Management Leadership, Quality
About the Role
The Vice President of Clinical Quality serves as the senior executive responsible for the safety, efficacy, and performance of the Fabric clinical enterprise. This role bridges the gap between clinical excellence, advanced technology, and commercial success. You will act as the primary architect for clinical governance, ensuring that medical protocols and company medical practice are evidence-based and compliant while driving value-based care strategies that support the company's commercial growth.
What You'll Do
As the Vice President of Clinical Quality, you will be the primary architect and steward of Fabric’s clinical integrity, leading the strategy for patient safety, quality metrics, and regulatory excellence across the entire platform. Your primary responsibilities will include:
- Leadership of the Virtual Care Medical Group
- Executive Oversight: Provide direct leadership and mentorship to the Clinical Leadership team, including the Medical Director, Behavioral Health Director, and Lead Clinicians.
- Performance Management: Oversee the clinical performance of all clinicians practicing on behalf of the company. Define scopes of practice based on training and experience, and manage the full cycle of clinician performance, including individual reviews, professional development, and corrective action.
- Culture & Engagement: Foster a culture of excellence and engagement by leading Monthly Clinical Leadership forums and maintaining ongoing rapport with clinical staff via regular communication touchpoints.
- Resource Management: Ensure appropriate clinical leadership coverage during high-volume periods and holidays to maintain operational continuity.
- Clinical Quality, Safety, & Compliance
- Governance: Chair the Clinical Quality Advisory Committee and the Patient Safety Committee. Curate the agenda, approve policy changes, and ensure the execution of safety initiatives.
- Regulatory Accreditation: Lead the strategy and operational execution for regulatory compliance, including NCQA accreditation, DEA compliance, and the management of Collaborative Practice Agreements (CPAs).
- Incident Management: Serve as the final authority on clinical quality investigations. Triage and address emergent clinical safety issues, coordinating with stakeholders to ensure rapid mitigation and root-cause analysis.
- Policy Operationalization: Develop, review, and operationalize medical quality oversight policies and procedures, ensuring they adapt to the evolving landscape of telemedicine.
- Medical Intelligence & Product Innovation
- Protocol Development: Oversee the end-to-end development and maintenance of both traditional and LLM-driven clinical protocols in partnership with the Medical Intelligence team.
- Protocol Quality and Safety: Lead recurring clinical protocol reviews to ensure that model/protocol outputs and other automated workflows adhere to rigorous, evidence-based safety standards.
- Product Strategy: Participate in Product Design & Engineering (PD&E) and Go-To-Market (GTM) review sessions as a subject matter expert. Provide clinical requirements to ensure products are clinically credible, safe, and achieve market fit.
- Prioritization: Actively shape the roadmap for the Medical Intelligence team, helping to sequence work across clinical, product, and data initiatives.
- Commercial Strategy & Value-Based Care
- Value-Based Care (VBC) Leadership: Serve as the clinical lead for Total Cost of Care (TCOC) savings initiatives. Collaborate with Medical Economics to leverage claims data and translate findings into actionable clinical practice changes.
- Sales Enablement: Function as the Clinical Quality Subject Matter Expert (SME) during the sales process. Define achievable Performance Guarantees (PGs) regarding quality metrics. Define the boundaries of acceptable scope of practice for clinician service inquiries of new opportunities.
- Client Success & Retention: Represent the clinical organization in Quarterly Business Reviews (QBRs) and high-stakes client discussions to ensure alignment on shared quality metrics.
- Program Implementation: Design and implement the clinical programs required to meet contractual metrics and performance guarantees post-sale.
- Clinical Operations & Execution
- Operational Rhythm: Lead the translation of strategic objectives into concrete execution plans during tactical meetings.
- Agile Management: Provide oversight to the Medical Intelligence Team’s sprint cadence to align team outputs with client expectations and clinical priorities.
- Stakeholder Rounding: Conduct recurring 1:1 roundings with direct reports and cross-functional peers to maintain alignment and identify operational bottlenecks early.
- Clinical Practice Guidance: Oversee or create clinical practice guidelines to support company contracted clinical services and ensure that they are followed appropriately by the practicing clinicians.
- Personal Clinical Practice
- Active Practice: Maintain an active frontline clinical practice to remain grounded in real-world workflows, patient needs, and the practical application of company tools.
- Expert Availability: Serve as the real-time expert resource for practicing clinicians requiring guidance on complex cases or quality issues.
Why You Might Be a Good Fit
- You are a visionary clinician who excels at the intersection of medical practice, advanced technology, and commercial growth.
- You possess a meticulous approach to clinical governance and a demonstrated ability to lead complex regulatory accreditation efforts.
- You are an effective mentor who enjoys fostering a culture of excellence and high engagement across a distributed clinical team.
- You enjoy translating high-level claims data into actionable clinical practice changes that drive value-based care success.
This Might Not Be The Right Fit If...
- You prefer a traditional executive role that does not include active frontline clinical practice.
- You are uncomfortable with the "agile" pace of tech-driven clinical protocol development and LLM integration.
- You find the commercial aspects of healthcare—such as sales enablement and client retention—to be outside your primary area of interest.
Job Requirements
- Medical Degree (MD or DO) with active board certification.
- Extensive experience in clinical leadership, specifically overseeing multi-disciplinary teams and medical group performance.
- Deep expertise in clinical quality, patient safety, and regulatory compliance (NCQA, DEA, etc.).
- Demonstrated experience in Value-Based Care (VBC) and Medical Economics, specifically regarding TCOC initiatives.
- Familiarity with Agile methodologies and a commitment to shaping product roadmaps alongside engineering teams.
- Ability to maintain a frontline clinical practice while fulfilling executive responsibilities.