Supervisor Medical Clinical Operations

This position is Remote in Maine. If you are located within commutable distance to the office at 43 Whiting Hill Rd. Brewer ME 04412, you will have the flexibility to work remotely* as you take on some tough challenges. 

Opportunities at Northern Light Health, in strategic partnership with Optum. Whether you are looking for a role in a clinical setting or supporting those who provide care, we have opportunities for you to make a difference in the lives of those we serve. As a statewide health care system in Maine, we work to personalize and streamline health care for our communities. If the place for you is at a large medical center, a rural community practice or home care, you will find it here. Join our compassionate culture, enjoy meaningful benefits and discover the meaning behind: Caring. Connecting. Growing together.  

This position directly supervises Patient Access staff. The Supervisor ensures the department is adequately staffed to fulfill daily operations, and assists leadership in keeping statistical records, monitoring measurable metrics / KPIs and performing audits as necessary. This position will act as a subject matter expert for applicable workflows, metrics, and applications, addressing team needs and escalating as appropriate.

This position is full time (40 hours / week), Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 9:00 am - 5:30 pm EST. It may be necessary, given the business need, to work occasional overtime. 

This will be on the job training and the hours during training will be 8:00 am - 4:30 pm EST, Monday - Friday.

Primary Responsibilities: 

• Directly supervises the Access Center Associates and supports the Manager of Access Services in ensuring associates meet performance and productivity expectations. This includes preparing/monitoring the staff schedule, tracking productivity measures, reviewing time and attendance and payroll, and overseeing overall daily operations
• Prepares and distributes department documents or information as designated by the department manager
• Addresses employee questions and needs, to find appropriate and timely resolution
• Audits staff performance and holds routine rounding with employees to address error resolution, goal setting, and encourage efforts
• Completes disciplinary actions when appropriate and shares with the manager for review when necessary (written warning or above)
• Serves as the first point of escalation to assist with customer question, complaints, or needs
• Monitors and strives to exceed KPIs and department goals. Assists managers with associated LEM goals
• Maintains a safe environment for healthcare workers, patients, and / or visitors complying with Northern Light/Optum policies and procedures; reviews, documents and addresses all incidents and safety violations within area of responsibility; reports all lost time due to reported work injuries within 24 hours to local HR BP or Safety contact; supports and facilitates open and non-punitive communication among Northern Light/Optum employees, non-employed healthcare workers, patients and visitors, reporting and addressing patient and environmental safety concerns
• Maintains and exhibits a current knowledge of profession and participates in continuing education
• May perform other duties upon request

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications: 

• High School Diploma / GED OR equivalent work experience
• Must be 18 years of age OR older 
• 3+ years of related experience within Patient Access functionality
• Working knowledge of computer related skills to send and receive emails, type general correspondence, and enter data into spreadsheets or other software applications
• Must be within travelling distance to 43 Whiting Hill Rd. Brewer ME 04412
• Ability to work on site at least 1 day a week   
• Ability to work full time (40 hours / week), Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 9:00 am - 5:30 pm EST. It may be necessary, given the business need, to work occasional overtime. 

Preferred Qualifications:

• 1+ years of leadership experience

Telecommuting Requirements:

• Reside within commutable distance to the office at 43 Whiting Hill Rd. Brewer ME 04412
• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Soft Skills: 

• Demonstrates system values and integrates them into daily organizational practice
• Actively supports patient-centered care with respect for the diversity of human experience and demonstrating integrity with the handling of sensitive financial information
• Ability to delegate work, set clear direction, and manage workflow
• Verbal and written aptitude for adequate communication with the general public, providers, physician office staff, registration staff, and other healthcare professionals
• Ability to navigate and utilize system applications and associated materials needed to perform duties
• Self-driven with an ability to multitask and prioritize based on daily needs
• Strong coaching and mentoring skills. Ability to train staff and develop subordinate's skills. Ability to foster teamwork among staff members
• Exceeds department productivity standards

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy  

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The salary for this role will range from  $60,200 - $107,400 annually based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.