Essential Job Function:

• Operational Support:
  • Maintain documentation, workflows, and training materials to support consistent execution.
  • Identify operational bottlenecks and propose solutions to enhance program efficiency.
  • Support compliance tracking and contract adherence efforts.

• Data Coordination & Reporting:
  • Compile and validate program performance data for internal and external reporting.

• Stakeholder Engagement:
  • Coordinate communications with market teams, providers, and internal stakeholders.
  • Prepare presentations and updates for executive presentations and working groups.

• Knowledge Management:
  • Contribute to the development of knowledge hubs and best-practice repositories
  • Assist in capturing and sharing learnings from market implementations and network clinical engagements.

• All other duties as assigned

Required Qualifications:

•  2+ years in healthcare operations, program management, or strategy; value-based care or clinical programs experience strongly preferred
• Bachelor’s degree required; advanced degree in healthcare administration, business or related field preferred

Skills and Abilities:

• Strong organizational and process-management skills
• Proficiency in data collection, validation and reporting
• Ability to interpret performance metrics and summarize trends
• Proactively identifies opportunities to streamline processes or improve outcomes
• Capable of managing multiple workstreams and deadlines effectively
• Language Skills: Strong communication skills both written and verbal to work with multiple internal and external clients in a fast-paced environment
• Mathematical Skills: Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Reasoning Ability: Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems.
• Computer Skills: Ability to create and maintain documents using Microsoft Office (Word, Excel, Outlook, PowerPoint.) Ability to work with data platforms or dashboards for performance reporting.