Senior ServiceNow Quality Assurance ATF Analyst Public Trust Remote)
IIIIIIUSDescription
*We are open to supporting 100% remote work anywhere within the continental US.*
The Work: ICF is looking for an enthusiastic Senior ServiceNow Quality Assurance Analyst to join our team. If you are interested in applying your expertise in manual and automated testing, supporting release validation to ensure high-quality deployments across ServiceNow modules in a consulting environment, then this may be the role for you.
Job Location: This position requires that the job be performed in the United States. If you accept this position, you should note that ICF does monitor employee work locations and blocks access from foreign locations/foreign IP addresses and also prohibits personal VPN connections.
You may be asked to travel once a quarter to an office.
Our core work hours are 10am - 4pm Eastern Time with the option to start earlier or work later depending on your time zone.
What You Will Do:
Quality Assurance & Testing
Develop, document, and execute test plans, test cases, and test scripts for ServiceNow enhancements and releases.
Perform functional, regression, integration, and user acceptance testing (UAT).
Validate ServiceNow workflows, catalog items, forms, notifications, and integrations.
Identify, document, and track defects using defect tracking tools.
Verify fixes and ensure defects are resolved before production deployment.
ServiceNow Platform Validation
Test configurations and customizations within ServiceNow modules (e.g., Incident, Problem, Change, Service Catalog).
Validate business rules, client scripts, UI policies, workflows, and integrations.
Ensure system configurations meet functional requirements and governance standards.
Support testing for ServiceNow upgrades and patch releases.
Automation & Tools
Develop or maintain automated test scripts where applicable (e.g., ServiceNow ATF, Selenium, or other testing tools).
Maintain test data and testing environments.
Monitor test results and provide reports on quality metrics.
Work with developers, business analysts, and product owners to clarify requirements and acceptance criteria.
Participate in Agile ceremonies including sprint planning, backlog refinement, and retrospectives.
Support end users during User Acceptance Testing (UAT).
Documentation & Reporting
Maintain QA documentation including test cases, test results, and defect reports.
Provide regular status updates on testing progress and quality risks.
Assist in developing QA standards and best practices for the ServiceNow platform.
Communicate effectively with a wide variety of technical and non-technical audiences.
What You Will Bring With You:
Bachelor’s degree in Information Systems, or similar
5+ years of Quality Assurance or software testing experience.
3+ years of experience working with the ServiceNow platform and ServiceNow Automated Test Framework (ATF).
2+ years of good knowledge of ServiceNow modules such as ITSM, HRSD, ITOM, or CSM.
3+ years of experience with test automation tools (such as Selenium, TestNG, etc.).
3+ years of experience working with tools like JIRA
Understanding of API and integration testing.
Familiarity with Agile or Scrum development methodologies.
Strong analytical, troubleshooting, and documentation skills.
3+ years of experience working with tools like JIRA
Candidate must be able to obtain and maintain a Public Trust
Must be an USC or Green Card Holder
Candidate must reside in the U.S., be authorized to work in the U.S., and all work must be performed in the U.S.
What We Would Like You To Bring With You:
ServiceNow certification (e.g., ServiceNow Certified System Administrator or related certification).
Understanding of API and integration testing.
Prior experience in consulting, US government or healthcare is an advantage but not essential.
Professional Skills:
Highly effective analytical, problem-solving, and decision-making capabilities.
Ability to work well under constantly changing deadlines and priorities.
An ability to communicate and write clearly in English.
Excellent communication and interpersonal skills to interface effectively at all levels of the business.
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Working at ICF
ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy.
We will consider for employment qualified applicants with arrest and conviction records.
Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email Candidateaccommodation@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act.
At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.
However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.
Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.
The pay range for this position based on full-time employment is:
$81,499.00 - $138,549.00Nationwide Remote Office (US99)