Quality Assurance Manager

Position Title: Quality Assurance Manager 
Location: Remote (In the U.S)

Other Considerations: U.S. Citizen or Permanent Resident (Required) 

This position is contingent upon contract award.

POSITION SUMMARY

We are seeking a Quality Assurance Manager to be responsible for the development and maintenance of quality assurance protocols, ensuring the highest standards of quality are met across all products and services within a strategic project with the Department of Veterans Affairs that impacts over millions of veteran users. In this role you will be involved in leading a team of QA professionals, collaborating with cross-functional teams, and continuously improving processes to enhance the overall customer experience.

RESPONSIBILITIES

• Develop and implement comprehensive QA policies and procedures
• Oversee all aspects of quality assurance, including planning, implementation, and monitoring
• Lead and mentor the QA team to ensure high performance and professional development
• Collaborate with product development, engineering, and operations teams to ensure quality standards are met
• Conduct regular audits and reviews to identify areas for improvement and ensure compliance with standards
• Analyze data and metrics to identify trends and drive corrective actions

QUALIFICATIONS

• Bachelor's degree in engineering, Computer Science, Information Systems, or relevant degree (bachelor's degree can be substituted with 8 years of additional relevant experience)
• 10 Years of Experience in a similar role
• Experience in creating and implementing detailed plans to ensure overall quality of all IT products, systems, and services
• Experience in resolving all project or program release problems, triage, escalate, and take corrective action
• Experience in assuring the viability, functionality, and effectiveness of essential tools

WORKING CONDITIONS

Standard Business hours are Monday through Friday. Occasional extended or weekend hours may be required based on operational needs. Must have reliable internet service that allows for effective telecommuting. 

BENEFITS

Sprezzatura offers a comprehensive and flexible benefit package to include:

• Medical, Dental, and Vision
• Health Saving Account (when enrolled ineligible plan) with Company contribution 
• Company paid Life, Accidental Death, Short-term & Long-term Disability
• Voluntary Accident, Hospital Indemnity, & Critical Care Insurance
• Voluntary Medical & Dependent Care Flexible Spending Accounts
• Accrued Paid Time Off & Company Paid Holidays
• 401(k) Retirement Plan with Company match
  

WORK AUTHORIZATION

Sprezzatura participates in E-Verify and will provide the federal government with your I-9 information to confirm that you are authorized to work in the U.S.

Sprezzatura is a mission-driven, Service-Disabled Veteran-Owned Small Business (SDVOSB) that thrives at the intersection of technology, innovation, and impact. We specialize in secure, scalable, and human-centered digital solutions that accelerate government transformation. Our work spans DevSecOps, health IT modernization, intelligent automation, benefits delivery, and digital communications. We partner with agencies ready to evolve—delivering not just strategy, but measurable execution. Rooted in operational excellence and driven by curiosity, we help our clients navigate complexity with clarity, turning ambitious ideas into real-world outcomes. No buzzwords. Just impact.

EEO STATEMENT

Sprezzatura is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, protected veteran status, or any other legally protected characteristic. Applicants have the right to discuss, disclose, or inquire about compensation without retaliation. Reasonable accommodations are available for qualified individuals with disabilities.

This job description is not intended to be an employment contract and does not guarantee employment for any specific duration.