Quality Assurance - Appeals & Grievances Internship - Summer 2026

Overview

Internship Program: HealthEdge offers a structured paid 12-week virtual internship program that will allow you to help drive meaningful and strategic project work that delivers real impact to our teams, customers, and business, while having fun along the way! You will support the Delivery team and will also get exposure to various departments and strategic initiatives through our Discover HealthEdge weekly series. Interns will also participate in our three-day Innovation Challenge and a final internship project presentation to showcase the impact you’ve made. Additionally, we provide workshops focused on resume writing, LinkedIn profiles, interview preparation, and more!

 

 

Your Impact

• Identify quality issues and trends within the Appeals & Grievances (A&G) process, starting with grievance‑related work.
• Review and help refine existing quality‑assessment processes to improve how issues are identified and evaluated.
• Assist in developing remediation steps and solutions for the QA issues uncovered in A&G workflows.
• Create simple monitors or trackers to continuously track trends, evaluate whether remediations are effective, and surface any new issues that emerge.

 

What You Bring

• Currently pursuing a degree in Health Administration, Health Services Administration, Public Health, Healthcare Compliance, or related major
• Intermediate to advanced experience with Excel
• Strong written and verbal communication skills
• Ability to work independently as well as with a team
• Strong desire to dive in and help the team

 

 

 

HealthEdge commits to building an environment and culture that supports the diverse representation of our teams. We aspire to have an inclusive workplace. We aspire to be a place where all employees have the opportunity to belong, make an impact and deliver excellent software and services to our customers.  Geographic Responsibility: While HealthEdge is located in Boston, MA you may live anywhere in the US  Type of Employment: Internship Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:  

• Work across multiple time zones in a remote work environment. 
• Long periods of time sitting and/or standing in front of a computer using video technology. 

The above statements are intended to describe the general nature and level of the job being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. HealthEdge reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position in compliance with the Americans with Disabilities Act of 1990. Candidates may be required to go through a pre-employment criminal background check.   HealthEdge is an equal opportunity employer. We are committed to workforce diversity and actively encourage all qualified persons to seek employment with us, including, but not limited to, racial and ethnic minorities, women, veterans and persons with disabilities.    #LI-Remote   ** The hourly pay for this position is $25/hour.