Nurse Care Manager
DocGoTitle: Nurse Care Manager
Location: United States, Remote
Hourly Rate: $35 - $38 per hour
Employment Type: Full-Time
Time Zone: This position will be working on the PST time zone.
Full-Time Benefits: Medical, Dental, and Vision (with company contribution), Paid Time Off, 401k
About CRMS by DocGo:
CRMS by DocGo is leading the proactive healthcare revolution with an innovative care delivery platform that includes mobile health services, population health, remote patient monitoring, and ambulance services. DocGo disrupts the traditional four-wall healthcare system by providing high quality, highly affordable care to patients where and when they need it. DocGo's proprietary, AI-powered technology, logistics network, and dedicated field staff of over 5,000 certified health professionals elevate the quality of patient care and drive efficiencies for municipalities, hospital networks, and health insurance providers. With Mobile Health, DocGo empowers the full promise and potential of telehealth by facilitating healthcare treatment, in tandem with a remote physician, in the comfort of a patient's home or workplace. Together with DocGo's integrated Ambulnz medical transport services, DocGo is bridging the gap between physical and virtual care.
Responsibilities:
Provide preventive health and disease management education
Evaluate patient trends and provide interpretive feedback
Schedule and perform video calls and/or phone calls with patients and their caregivers
Define health goals in conjunction with providers and patients
Manage patient messages and respond Influence behavior for positive outcomes
Triage alerts for relevance and respond with urgent action if needed
Document findings and relay messages to physicians
Provide in-clinic support for patient engagement and enrollment as needed
Lead team of care technicians
Develop standard operating procedures (SOPs) and best practices for care delivery
Guide team with clinical expertise in patient data interpretation
May be required to perform other duties as assigned
Weekend and/or holiday on-call rotation as needed
Qualifications:
Unrestricted RN license in Compact States and CA
Case management experience is preferred
Strong clinical background with 5+ years nursing experience.
Experience and/or certification in specialty areas, such as cardiology, renal disease, or diabetes, is desirable.
Strong interpersonal and communication skills. Comfortable communicating with patients and caregivers, physicians, and other clinicians.
Critical thinking skills to address top-level concerns and leverage all available data to determine the best path forward
Strong personal and professional judgement
Ability to respond quickly to shifting realities and adjust initiatives and priorities accordingly
Demonstrate leadership ability; experience leading teams, projects, and client implementations
Capable of working independently and demonstrates self-motivation
Excellent documentation skills
Adheres to the CRMS policy; exudes confidence and positive body language
Understanding of all HIPAA regulations and the need to strictly adhere to them
Proficiency with MS Office Suite including managing MS SharePoint and Excel
Proficiency with internal messaging platforms including Microsoft Teams
Proficiency with virtual meeting platforms including Zoom, WebEx, Skype, and Microsoft Teams
EEO/AAP Statement: DocGo is an equal opportunity employer. We acknowledge and honor the fundamental value and dignity of all individuals. We pledge ourselves to crafting and maintaining an environment that respects diverse traditions, heritages, and experiences. DocGo is an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
The above-noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the applicant a general sense of the responsibilities and expectations of this position. As the nature of business demands change so, too, may the essential functions of the position.